Zayna Thomas Email & Phone Number

Farmington, Utah, United States

Reduced turnover and improved team satisfaction while meeting and achieving goals based on various sales levers and metrics. Communicated and collaborated with stores from all over the state. Set up volunteer events and community outreach. Emphasized and built customer relationships to create repeat business in our store. Handled inventory control and management as well as supply ordering and receiving.

Sacramento, California Area

Served as an Intern to the Volunteer Services Coordinator. Responsibilities included posting volunteer hours and reporting to the city, developing volunteer schedules for events, filling in volunteer roles as needed, delegating tasks to volunteers, ensuring cleanliness and stocking of supplies in volunteer closet, posting open volunteer opportunities, proofreading and editing volunteer training materials, and coordinating volunteer appreciation events.

Roseville, Ca

Responsible for recruiting and leading a dynamic team of customer-first ambassadors to maintain a superior level of customer service, and develop profitability within upscale shopping centers by providing friendly faces and unique customer experiences at two locations in Northern California. Additional responsibilities included handling customer complaints, assisting in the daily projects and assignments of a property management office for a large retail center, assisting in marketing rewards programs/giveaways, verifying insurance certificates for vendors, and handling high volumes of customer inquiries, while maintaining utmost confidentiality, via email and multi-line telephone. Assisted in filing, copying, and maintaining tenant and vendor information for our property, as needed.

Roseville, Ca

Supervised a fluid team of employees, followed and oversaw proper procedures for preparation and serving of foods, maintained store inventory and ordered product, assisted in managing customer complaints and feedback, completed daily banking and deposits, managed labor tracking for profitability, as well as assisted in the hiring and training processes of new employees. Provided real-time coaching to team members to ensure company standard for customer service was exceeded, personally merited the SHARP award for outstanding customer service twice.

Roseville, Ca

Provided an exemplary level of customer service as a cashier, detail-focused inventory/stock associate, and assisted in maintaining the overall store. Enthusiastically promoted store specials and loyalty program to expand customer base and develop lasting customer relationships.

Bachelor Of Science - Bs, Manufacturing Engineering

Associate Of Arts (A.A.), Business Administration And Management, General

Associate Of Arts (A.A.), Welding Technology/Welder

High School Diploma, General Education

Activities and Societies: Poetry Out Loud Competitor ('09-'13), Burning Bright Theater ('09-'13), Geometry In Construction ('12-'13)