• Conducting intake and notarization of discrimination complaints in compliance with EEOCregulations and the South Bend Human Rights Ordinance, meticulously gathering detailed clientinformation to initiate comprehensive investigation processes.• Managing and organizing extensive documentation and correspondence, producing detailed reportsand meeting minutes. Completing all office procurement activities, and settling all procurement with departmental budgets and accounts

• Provided friendly and knowledgeable customer service to credit union members by efficientlyprocessing transactions, answering questions, and helping members resolve issues• Accurately handled cash and financial transactions, managing an average of $20,000 daily whilemaintaining compliance with bank policies and procedures

•Created and executed an accredited continuing education program reaching over 100 healthcare providers•Built and engaged a community of over 100 healthcare providers post-program on a Learning Management System fostering systemic change in healthcare practice for marginalized populations•Composed policy and literature for programming and supported successful grant programming•Expanded access to care and services by bridging the gaps between patients and providers through community… Show more •Created and executed an accredited continuing education program reaching over 100 healthcare providers•Built and engaged a community of over 100 healthcare providers post-program on a Learning Management System fostering systemic change in healthcare practice for marginalized populations•Composed policy and literature for programming and supported successful grant programming•Expanded access to care and services by bridging the gaps between patients and providers through community organizing and engaging healthcare providers in learning about the needs of marginalized populations in the medical and mental health space Show less

•Accurately interpreted over 30 parent teacher conferences enabling clear communication between instructors and Spanish speaking parents about students’ academic progress. •Interpreted, translated, and clearly explained complex state and school standards, test scores, and classroom materials for parents in Spanish. •Operated on a fast paced schedule, adapting to sudden schedule changes, while keeping concise notes about each conference

•Completed administrative duties including accurately reporting inventory quarterly, ordering product, and writing team schedules to support efficient cafe operations and exceed customer expectations. •Maintained a daily clientele by providing excellent customer service, hospitality, and by building rapport with customers. •Promoted team collaboration and synergy during peak business hours with clear and supportive communication to coworkers ensuring quick and quality service.