Zbigniew Kostawski Email & Phone Number

Warsaw, Pl

Nordic, Central And Eastern Europe

- Responsible for packaging materials supplies and suppliers relations in the entire NCEE region- Improving supply chain processes, maintaining contact with key vendors, troubleshooting supply issues and selecting new ones- Creating and monitoring KPIs- Co-leading global rollout (150+ office locations ) of the inventory management system and the implementation team.- SME for inter-company costing, BOBJ reporting and shipment level profitability for the entire NCEE region- Member of SAP costing steering comitee focused on improvement to shipment level automatic costing.- Regional MDM super user - leading the design of the packaging consumption report (SQL/Alteryx Designer)- Regional UDB administrator - granting access and providing assistance with all access related issues to all NCEE country managers and their teams.- Product owner for product volume calculator ( global rollout and hypercare).

Nordic, Central And Eastern Europe

Supervising, assisting, and deploying an international team of 8 local supervisors and logistics and customer service specialists. Team members are based in their local countries (Germany, Sweden, Norway, Croatia, Poland, Denmark, and Bulgaria), but deployed to other countries in the entire region, in order to provide assistance in case given offices need special training, expert knowledge, and most often need more staff to maintain the best quality of services.Supported Rollout and Launch of Airfreight Rate Viewer (Jet Stream):Trained NCEE teams on rate entry and finding optimal connections.Identified and resolved rollout challenges by collaborating with external service provider.Conceptualized and implemented a solution to map airline rates efficiently, reducing data entry time and improving process reliability.This initiative minimized costs, increased tool adoption, and generated significant savings.Checking and settlement of business travel expenses in Concur.Running and analyzing data in SAP BOBJ, Alteryx, and Excel. Mostly related to financial aspects but also KPI and CAPA.Maintaining employee database at the regional (NCEE) level.Looking for Continuous Improvements.

Warsaw

- supervision over Customer Service and Operations department - conducting daily and weekly meetings- taking daily decisions for the department- coordinating and supervising 8-person Customer service and operation team in 3 office locations in Poland (Warsaw, Krakow, Gdansk) and team of drivers (>10)- supervision and creating training plan for agent in Georgia- running KPI reports and ensuring the indicators are at satisfactory level- creating complex, tailor-made logistics solutions for biopharm and automotive industry- controlling team performance and team working hours - creating quotations for larger projects/key - accounts - giving customers advise on customs and transport regulations - dealing with complaints and liaising with quality department to create preventive actions- representing company at customs chamber: customs agency registration - chartered couple of aircrafts Additional tasks from Feb 2016-Sep 2018Member of regional special task force team "MOS team" Propagation of best operations practice across NCEE region (Nordics, Central & Eastern Europe).Conducting customer service trainings in Warsaw, Bucharest, Budapest, Kiev, St.Petersburg and Moscow.Analyzing the way NCEE offices enter costs into system (SAP) and providing necessary feedback and assistance.Participating in development of TMS.

Warsaw, Mazowieckie, Poland

- Providing specialty logistics solutions to customers from biopharm and automotive industries- Preparation of quotations for the clients and assistance in finding the best global logistic solution - Preparation of customs declarations and assisting customers in preparing customs documentation - Preparation of air and road transport documents (MAWBs, DGDs)- Sent dozens of Courier on Board all over the world- Dispatching drivers

Warsaw, Masovian District, Poland

Serving UK customers, and solving their issues concerning their bank accounts

Cooperation Within A Team: Building And Managing A Team

Open University course

Master'S Degree, Language Interpretation And Translation

Bachelor'S Degree, English Philology