Zach Blake Email & Phone Number

Pittsburgh, Pennsylvania, United States

Flint, Michigan, United States

• Worked with small businesses and individual clients on a wide range of web and graphic design projects, contract logo design, brand identity design and video editing. This work focused on the development or improvement of brand standards that are used in business relations and advertising needs. • Developed numerous marketing strategies (logos, brochures, apparel, advertisements and packaging concepts) based on clients needs. Worked with clients in conceptualizing their media and its presentation to stakeholders. Assisted clients in the delivery of these strategies through various platforms that ranged from web based applications to physical presentations. • Managed social media accounts on Instagram, Facebook and YouTube for clients. Designed graphic and video content for each of these networks per client standards. Utilized various content management and delivery tools for consistent scheduling of client’s content with the goal of delivering consistent material across each client’s customer base. • Prepared quality work that exceeded client standards and succinctly communicated relevant and accurate feedback in a proactive manner where possible.• Maintained a strong balance of content development for client’s needs and delivery of materials to promote optimal engagement from targeted stakeholder. Initiated each client relationship by developing a focused system of goals that would meet the client’s needs and create clear expectations between each parties role in the development of media and consultation delivery.

• Completed daily administrative duties including maintenance of customer records, employee scheduling of hotel staff, general office management, and reviewing and assessing daily hotel analytics reports for auditing purposes. • Responsible for the management of accounts payable with respect to front desk operations, including logging invoices and receipts in management's checkbook, and payment of invoices in a timely manner.• Developed and implemented employee policies and procedures for improved interdepartmental organization and participation of collaborative teams in the hotel. • Collected regular customer input for the purposes of quality improvement and development of annual outcome standards for this franchise. • Presented input data and relevant outcome reports to management teams as requested. Presented and implemented any new strategies and procedures to hotel staff based on management team’s conclusion from outcome reporting. • Conducted training for hotel employees, also maintained tracking of training needs across the employee’s history with the franchise. • Regularly engaged with customers in a high demand environment, utilizing de-escalation where needed, with the overall goal of creating a welcoming satisfying experience for the customer. • Supervised a multi service team, with a similar goal that was used for customers, in creating a work environment that was balanced and receptive. The hope being to maintain employee satisfaction for less significant employee turn around and increased positive interactions between customers.

Flint, Michigan, United States

• Performed all pre-shift and post-shift duties, side-work, and related paperwork. - Performed a variety of tasks associated with varying shifts. These duties included store opening needs, regular customer engagement and fulfillment, product oversight and dispersal, cash handling and balancing of accounts, routine maintenance, and securing of store property. • Provided assistance by responding to customer questions in an effective and efficient manner. -Engaged and met customer needs in a fast paced, high demand environment. Regularly utilized de-escalation and strategic communication in presenting satisfactory outcomes to the customer. • Demonstrated great teamwork by cooperating with and assisting coworkers. - Practiced strong collaboration in being a part of a team centric environment. Proactively responded to fellow teammates in implementing the daily operations of the store, with the customer’s needs based as priority. • Communicated information to manager so that the team could respond as necessary to create the “Third Place” environment during each shift. - Maintained effective communication with management team in regards to needs associated with the customer, employee team, and self. Utilized proactive measures to keep the management team abreast of rapid changes in the environment.