Zoe Bloch Email & Phone Number

California, United States

Remote

Responsible for accelerating Engineering, defining Product, and advancing Operations to meet company deliverable goals.Accomplishments: - Restructured Engineering teams and Agile process cutting feature release time by 75% with a focus on UX and quality.- Created the Product team, establishing processes, constructing templates, mentoring Product Owners, defining product roadmap, and driving product strategy. - Owned hiring, recruiting and HR, handling recruiters, applications, the interview process, H-1B visa procedures, independent contractor agreements, onboarding and offboarding, and performance reviews.- Implemented several work-from-home programs including an Amazon home office allowance.- Built and staffed an IT Help Desk to handle production operation and remote office issues, reducing support ticket response times from 48 hours to 2 hours per ticket on average.

Let’s Go Data was a customizable software solution that maximized your data tools to create the data workflow that makes sense for your business. In a nutshell, Let's Go Data:- Saved analysts hundreds of hours per year in manual data wrangling.- Reduced human error in manual data manipulation.- Was a highly scalable cloud-based ETL solution built on modern serverless technologies to meet increasing data needs.My role:All the hats, especially software, product and project management.

Built and managed a software consultancy, growing from a team of founders to 20 employees and contractors.- Drove projects from initial sales through planning, scoping and design, implementation and testing, to go-live, maintenance, and then into additional phases.- Assembled and managed remote cross-functional Agile teams covering UI/UX design, development, QA, and devops.- Guided customers through development of product roadmaps and project backlogs.Project Highlights:1. Shopping fulfillment application on a hands-free wearable device for Meijer- Scrum Master for a team on an Agile Release Train that was part of a Scaled Agile (SAFe) program.- Built functional proof of concept in a single sprint to validate business value by in-store personnel.- Team exceeded commitments, delivering 100%, 105%, and 120% of prioritized features through the first three sprints.- Challenges included unstable in-store networks, conflicting stakeholder requirements, and hardware selection delays.2. Next generation Learning Management System (LMS) for Medallion Learning- Full stack developer on, and manager of, the team building the main LMS application, admin portal, and integrated CMS.- Brought in outsourced UX/design resources and offshore QA group.- Conducted status, project health, and strategy meetings.- Delivered initial 6 month MVP successfully, transitioning to Scrum for phases extending an additional 2.5 years.- Challenges included changes in client’s business direction and reluctance to move away from a Waterfall process.3. Market-analysis reports for The Media Audit- Implemented a custom Agile process focused on customers and QA, reducing time to deliver marketing reports by 65%.- Worked extensively with the CEO, sales and operations to set expectations and create an efficient fulfillment process.- Challenges included ambiguous requirements, daily priority changes, and inefficient processes impacting Engineering.

Joined as a technical architect specializing in web applications. Switched after two years to focus full time on running and managing teams and projects.Accomplishments: - Managed a 2 year project with T-Mobile that reduced call volume and handling times, saving over 500,000 service hours, or almost 300 full time positions, in the first year alone. Grew the team from 15 senior resources on two scrum teams to 30 with leads mentoring teams across the organization.- Architect and manager on a 2 year project with Verizon Wireless, building one of the first integrated app stores selling ringtones. - Managed a 2 month project with AT&T, working on the Emerging Devices (Car In A Box) initiative. Twelve resources on 2 scrum teams created hardware and software solutions that required tight synchronization of schedules through an aggressive timeline for a successful delivery.- Managed multiple projects with Wells Fargo, focusing on process automation in their corporate loan department.- Technical architect on a 4 month project with Johnson & Johnson, implementing a touchscreen pharmaceutical rolodex application for the biz dev team.- Technical architect on an 8 month project with Cengage, responsible for technical direction, coding, and code reviews for Microsoft Office training applications.

Madison, Wisconsin Area

- Team management, product releases, and daily support of $10 million brand protection and trademark business to meet established SLAs, up to and throughout data center migration and corporate acquisition.- Worked with company executives, experts in the field, and sales associates to define the direction of the trademark and brand protection business and related web applications.

Madison, Wisconsin Area

Managed the application engineering team, including UI design, development, QA and releases. Supported the company through a successful exit when it was acquired by CSC in 2007. Responsibilities:- Hired and mentored engineering team.- Developed system architecture, technical requirements, and development schedule for major projects and new products.- Successfully completed over 40 application releases in the last two years alone, ranging from small weekly releases to quarterly product launches.- Worked closely with company executives, team members, and end users to set expectations, ensure a common vision, and build and deliver successful software.- Designed and led development team on an automated trademark monitoring system that successfully scaled, delivering 38% more reports each year for 6 consecutive years, without significant maintenance or enhancements.

Greater Milwaukee Area

Lead developer of the critical 401(k) Nightly Trading application, processing daily mutual fund transactions (fund transfers, contributions, distributions, etc.), faxing, emailing, and report generation. Architected and led development of the 401(k) phone center intranet application, allowing representatives secured access to participant account data and transaction processing. Added functionality, with enhanced security and logging, spread its success throughout the department. Member of the design and implementation team involved in rewriting the NetDirect application allowing participants secure access to their 401(k) accounts over the web.

Madison, Wisconsin Area

Maintained and enhanced accounts payable HIPAA compliance health care software. Responsibilities included UI and technical design, development, QA and documentation. Also joined the Clarity Reporting team, setting up dedicated database reporting servers to handle extensive reports that required days or weeks of processing time. Resulted in a significant application server load reduction. Represented my development team as a member of the all-systems release team, coordinating development deadlines, technical and user testing, and releases of all products.

Bs, Computer Science

Education record