Senior technology leader driving innovation and operational excellence in a high-growth environment. Responsible for:Architecting and executing technical strategy while maintaining a strong customer-centric focus in product development.Leading end-to-end engineering operations including system architecture, performance optimization, and scalability initiatives.Spearheading incident management and operational readiness through establishment of robust on-call rotations, response protocols, and emergency procedures.Building and mentoring high-performing engineering teams through implementation of agile methodologies, performance tracking, and professional development programs.Fostering cross-functional collaboration and knowledge sharing across the organization while serving as the ultimate technical escalation point for critical customer issues.Overseeing vendor relationships and technical integration partnerships to ensure alignment with business objectives.Key focus areas include production stability, architectural scalability, sprint management, and continuous improvement of development processes. Committed to maintaining engineering excellence while balancing customer needs, team growth, and business objectives.

Provide oversight, direction, mentorship, and guidance to our Engineering department. Collaborate with product and project management to ensure timelines are honored and deliverables meet expectations. Conduct code reviews and help to establish standards and guardrails for our SaaS product offering. Perform employee reviews, cadence meetings, and follow a Scrum-like process to achieve the organization's goals.

Support cross-functional teams by delivering cloud and software architecture services with an emphasis on delivery of our #FinOps #Saas platform. Provide guidance, mentorship, training, documentation, and deep cloud expertise to in-house and client staff on an as-needed basis. Collaborate with stakeholders in all departments to ensure our platform delivers on their needs.

Create and maintain best-practices documentation in the scope of cloud spend optimization. Provide support and guidance at all stages of each project's lifecycle through various communications channels (meetings, email, chat). Research new cloud offerings and identify optimization strategies. Communicate with high-level client representatives to gather data and make informed recommendations.

Work with industry-leading clients to migrate, develop new workloads, and secure cloud infrastructure as part of a cross-disciplinary team. My role as an Application Analyst involves investigation of on-premises applications and production of data sets to support migration of those applications to AWS.

Deliver new features and bug fixes to a high-volume e-commerce application written in Laravel & VueJS. Pioneer new infrastructure management (IAC), and support existing infrastructure, including database maintenance and establishment of multi-region architecture. Move the ball forward with respect to automation of repetitive tasks and the storage of configuration in version control systems.

Lead a team of engineers providing development & support for our core line-of-business application, associated microservices, and REST APIs. Perform work estimation, diagram workflows and processes, assign tasks, and triage resources. Train and evaluate team members, ensuring compliance with policies regarding PCI, GDPR, and Security Awareness. Perform code reviews and participate in pair-coding sessions to solve issues and raise the bar.Participate in meetings: daily team stand-up, company-wide Kanban, ad hoc internal or client meetings, gap analysis, and business strategy discussions. This role involves daily contact with all levels of management and clients.Collaborate with other teams and departments: design, implement, and maintain architectures for my projects in close collaboration with our DevOps team. Provide documentation, responses, and remediation to audit requests and reports.

Deliver a client-facing REST API in use by global-scale enterprise clients. Gather information from new feature and bug requests, document and plan changes, coordinate work with my team, and execute changes in a 24/7 environment. Provide white-glove support to clients consuming the API, including hands-on demonstrations, code samples, an SDK, video conferences, and updated documentation.

Provide new feature and bug-fix support to a high-volume affiliate tracking platform which processes billions of transactions per month. Resolve client support tickets, providing rotating on-call overnight support (24/7). Work with internationally located clients to resolve bugs and perform client training on features. Participate in strategy sessions, daily stand-up meetings, and trade shows (as a technical resource).Pioneer new approaches and modernization of the code base. Convert significant portions of code from procedural PHP to OOP. Engineer error-handling solutions and implement across hundreds of nodes. Update UI/UX to simplify operation and to allow for client customization. Build multi-threaded systems to invalidate/update cache as changes occur.

Provide escalation support and oversight of phone and remote-access technical support resources. Maintain constant awareness of best practices and ensure policy adherence of 40+ personnel. Participate in management and strategy meetings. Act as secondary admin for the 3CX VOIP phone system. Maintain schedules for all technicians and team leads. Produce policy & procedure manuals. Deliver job descriptions for all roles. Collaborate with fellow managers on metrics-tracking initiatives. Build and deliver an interactive troubleshooting website to simplify the process of getting clients connected to our technicians.

Participate in inside and outside sales, purchasing, warehousing, delivery, trade shows, and strategic planning. Relevant to my technical interests: build & maintain servers (Windows Server, Terminal Server, Exchange, Blackberry Enterprise Server). Support users of Microsoft Windows, Microsoft Office, Printers, Fax Machines, Modems, Scanners, Line-of-Business software, and other equipment or software as needed. Maintain VPN connections between satellite locations and home office, including WAN fail-over.