• Enhancing the sales through upselling techniques, based on customer's needs, preferences and items ordered• Online booking system operation for capacity management on busy shifts• Effective time management and multitasking• Calculating charges, issuing bills and collecting payments, processing accurately to avoid till discrepancies• Processing cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds• Communicating with kitchen and bar staff regularly to maintain smooth front of house operations, minimising potential service delays.• Assisting customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport• Keeping guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces• Verifying ID of customers to determine eligibility for consumption of alcoholic beverages.• Managing timing standards in food deliveries to minimise delays• Practicing healthy and safety measures to comply with regulations• Warmly greeting guests upon arrival to create welcoming atmosphere• Serving high volumes of guests in fast-paced service environments with exceptional customer care• Managing restaurant closing duties, from cleaning dining areas to cashing up tills• Resolving guest complaints promptly and professionally, notifying restaurant management of concerns• Cleaning, sanitising and organising food storage racks and bins, maintaining exceptional hygiene standards• Delivering food and drinks from kitchen to respective tables to meet timely expectations• Providing friendly, courteous service, maximising positive customer satisfaction ratings• Informing customers regarding ingredients used to address allergy and dietary issues

• Appropriate flow trainings and tests• Warmly welcoming guests on arrival, walking them to allocated tables• Appropriately managing the booking system and venue capacity on busy shifts• Personal touch and assuring that guests feel comfortable• Sending orders to the kitchen/bar through tilling system• Appropriate time and duty management on shift• Taking food and beverage orders• Making sure tables are always ready (folding napkins, polishing glasses and the silverware)• Sharing duties with other front of house team members, problem solving, organisation• Sticking to hygiene standards, sanitising tables along with surfaces• Running food and drinks• Preparing coffee and tea• Making sure the customers enjoy their meal and reporting any issues to managers or chefs• Preparing cocktails• Pouring wine• Informing about current offers or specials• Adapting to customers' preferences or needs, giving personal advices or recommendations, upselling products• Making sure about any allergies and informing guests about any potential issues as well as finding appropriate solutions• Making sure that customers follow the rules in the venue (appropriate clothing, smoking/vaping restrictions)• Providing discounts for the residents of the building, taking food/drink vouchers• Taking payments from guests

• Relevant training and tests• Preparing tables, sanitising and setting them up with napkins, silverware and glasses• Checking with customers to ensure they are enjoying their meals and taking action to correct any problems• Carrying dirty plates/glasses to the kitchen/glass room• Taking orders• Informing the customers about the week's specials• Running food and drinks• Cleaning tables or counters after customers have finished dining/drinking• Checking customers' identification to ensure they meet the minimum age requirements for the consumption of alcohol• Using a coffee machine and preparing coffee/tea• Working on the pass with food, making sure it is always ready• Checking on toilets and reporting any problems to the manager• Providing checks and receiving bill payments• Warmly welcoming guests after arrival and walking them to the table• Using the till system and card machines• Opening and closing the venue along with the terrace• Using the dishwasher and making sure all the equipment that bartenders need is clean• Carrying clean glasses to the bar, filling up shelves and fridges• Sweeping and mopping the floor