Zach Brown Email & Phone Number

Gloucester, MA, US

• Promoted internally to a broader, more proactive position aimed at optimizing/futureproofing our systems
• Directly manage, train, and collaborate with our IT Helpdesk Analyst to ensure a high quality of support
• Regularly collaborate with end users, vendors, and other stakeholders to inform system design choices
• Oversaw a long-term project involving the migration from physical workstations to VDI thin clients
• Responsible for monitoring/making changes to golden images which drive our virtual environment
• Leveraged Azure/Entra to improve user management for various systems via SSO/automatic provisioning

• Served as the primary IT support contact for the bank's ~80 end users across 4 branches
• Successful in troubleshooting and resolving a variety of Level 1-2 issues both in-person and remotely
• Adept in aligning end users, vendors, and other stakeholders to collaborate on complex issues
• Capable administrator for the majority of bank's software systems
• Tested and implemented global changes via group policy and batch/PowerShell scripting
• Automated and documented repetitive IT workflows involving asset management and software deployment

Santa Clara, CA, US

• Worked on a small team of ~5 technicians supporting 1000+ end users
• Quickly triaged and responded to ServiceNow tickets, escalating as needed
• Imaged and provisioned laptops for new hires
• Designated by management as onsite lead for all network hardware issues
• Learned and ran new A/V system for location-wide meetings, integrating audio for in-person and remote attendees
• Executed bi-weekly tape backup jobs via shell scripts

Stoneham, Massachusetts, US

• (See below for associated recommendation from Bethany Riley)
• Developed and oversaw an after-school gym program for youth ages 7-18
• Improved gym expectations and policies to promote safety, participation, and sportsmanship

Wenham, MA, US

• (See below for associated recommendation from Jeff Carpenter)
• Directly managed a team of 5 student coordinators responsible for campus-wide intramural events
• Facilitated a weekly team meeting
• Implemented and maintained technological solutions supporting team communication and efficiency
• Interviewed and hired student coordinators for the following academic year

Wenham, MA, US

• Recorded detailed live statistics during NCAA athletics events
• Navigated time-sensitive technical challenges as they arose

Wenham, MA, US

• Scheduled and supervised campus-wide intramural leagues
• Trained team captains to ensure comprehensive understanding of league rules and expectations
• Created and documented processes to facilitate consistent communication with league participants

Wenham, MA, US

• Recruited, hired, trained, scheduled, and managed student referees for intramural sports
• Created and documented processes to formalize role and ensure consistency

Wenham, MA, US

• Officiated various intramural sports
• Continued to fill role as needed after being hired to a staff position (September 2015 - May 2018)

• Assisted a nonprofit in meeting the immediate needs of and building community with unhoused young adults
• Self-started an effort to build a custom Google Form to streamline the chaotic process of gathering lunch orders

Manchester, NH, US

• (See below for associated recommendation from Linda M. Tenda)
• Assisted the finance team by categorizing incident reports, filing tax returns, and completing W-9s
• Created VBA Excel macros to be used by the finance team long-term to automate tedious data entry tasks

• (See below for associated recommendation from Joe Wholley)
• Assisted the internal audit team by compiling data for SOX testing and tracking employee expenditures
• Taught myself VBA over the course of the summer to speed up and error-proof my data entry tasks