Thomas Zbyrad Email & Phone Number

Pinellas Park, Fl, Us

Miami, Florida, United States

Manage high volume (100+) of “swag” projects across all departments of Drew Estate.Oversee the purchasing and labeling of swag productsResponsible for determining and implementing appropriate and necessary actionsacross teams to resolve issues and timely meet project goals..Strategizes with brand and creative managers and to align resource allocation and workprioritizationUse appropriate verification techniques to manage changes in project scope, schedulesand costsLocates, vets and integrates new vendors into Drew Estate culture and processes.Reviews and modifies plans, provides guidance to vendors and suppliers as needed.Interact with customers via telephone, email, online chat/social media, or in-person toprovide support and information on products or services.Field customer questions and complaints; take appropriate action to resolve issues ina timely manner; escalate complex issues to Marketing Event Manager as required,follow up with customers to ensure resolution.Build sustainable relationships and trust with consumers through open andinteractive communication, ensure customer satisfaction.Process replacement and swag shipments for Sales teams.Maintain database of customer interactions with precise and accurate detail of allinquiries.Assist with Multi Vendor Events, retail events and tradeshows with set up, execution and clean up.

Detroit, Michigan, United States

-Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.-Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.-Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.-Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.-Develops all distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.-Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.-Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.-Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.

Account Manager overseeing businesses with up to $500K in logistics spend. Develop and implement custom projects for logistics branch of accounts. Maintaining and growing a book of business. Create custom strategies for acquisitions of new business. Continued use of salesforce for 5 years.Monitors account statistics and qualifies internal sales leads to identify opportunities and create an effective sales strategyUtilizes resources and account history to prepare for sales callsSubmits pricing requests and analyzes price quotesDevelops standard operating procedures (SOPs), generates standard and customized reports and queries, accesses appropriate databases, and interprets and clarifies data

Pontiac

Manage a diverse workforce of 50+ employees in a warehouse environment · Lead Supervisor responsible for training of all new hires ensuring quality service to the customer base · Manage team schedules, adhere to rigid timelines and production of adequate staffing · Enforce specific safety standards to stay compliant daily and conduct weekly safety checks to ​minimize liability exposures · Complete weekly safety and performance audits with 100% accuracy · Lead Supervisor for development and implementation of program to improve work efficiency by 25% surrounding a measurable scale for employee performance and work accuracy · Participating in the development of a mentor program that will streamline the new hire onboarding process and program

Pontiac, Mi

Manage employees to ensure maximum output, accuracy, and efficiency. Direct daily transload activities to support account objectives for level of service, cost management, customer expectations, and volume requirements. Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels, Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes.

Pontiac, Mi

Loads and unloads packages into or out of UPS vehicles. Learning and properly executing UPS package handling methodsLoading and unloading UPS packages into trailers or package cars in a warehouse environment

Waterford, Mi

Ensure all customer orders are accurately filled and delivered on time· Problem solve for inventory inaccuracies · Resolve billing disputes on Commercial Liable account

Troy