Zachary Callow Email & Phone Number

Kansas City, Mo, Us

Lead/Subject Matter Expert for large utility deploying natural Gas transformation strategy. Assisting gas operations enterprise program team to address challenges meeting customer expectations, growing the gas business, and preparing for the future of natural gas. Supporting several strategy initiative teams while providing value stream mapping, management analysis, and benchmark research to enable the desired future vision of the gas business.

Subject Matter Expert for partial energization development effort at top five municipal utility. Developed end-to-end processes, procedures, contacts, and guides for system and data captures to provide more flexibility when energizing loops in subdivisions and/multi-family developments. Served as part of a cross-functional team rapidly evaluating options to better serve contractors during industry-wide transformer shortage. The result was a flexible new product/offering allowing for partial energization of developments meeting requirements for participation. Project Lead for solar intake process evaluation. Led team to map current intake process, examine pitfalls/issues within the process, and provide options for future solar intake process. The improvements adopted are expected to increase production and efficiency while improving customer service for solar customers.

Overland Park, Kansas

Manage a team of 44 employees and oversee field customer service operations within a distribution pipeline system in the KC metro area. Maintain a strict capital and O&M budget including limiting overtime and increasing production efficiency to meet our customer needs while exceeding company expectationsManaged various projects including the implementation of new automated meter reading devices and improving customer service standards.Proactively communicate with the Engineering, Billing and Customer Development departments to review contracts and ensure proper billing and financial measures are being applied to the project. Advised and assisted customers, contractors, city/county/state officials, deals, plumbers, employees and others with information involving code interpretation and compliance, pipe sizing, venting and ventilation requirements, and meter location

Overland Park, Kansas

Manage highly visible energy efficiency projects for electronic flow meter devices and gas delivery for small to large volume commercial and industrial customers according to contract and tariff regulationsLead team to complete compliance inspections on regulator stations, electronic correctors, pressure recorders and large volume meter testingStrategically planned the integration of all Pressure and Measurement compliance items in the KC Metro area into new asset management program and ensure work orders are generated in accordance with company standards.Proactively review contracts to ensure proper billing and financial measures are being applied to the customer depending on equipment and labor agreed uponRegularly read and interpret legal and technical service documents including governmental rules and regulations, equipment specifications, building code manuals, and company operating and customer service manualsDirect installation and operation of distribution facilities including measurement/regulation settings and valves, Electronic odorization systems, and Electronic pressure recordersNominated to lead work group as Gallup Coach to develop, plan, and execute action plans to increase employee engagement

Weatherford, Tx

Direct employees in daily operations of field customer service activities including but not limited to, prioritizing orders/scheduling work force, turn-ons/turn-offs, meter changes, gas leakage detection, and working outages.Advise and assist customers, contractors, city/county/state officials, dealers, plumbers, employees, and others with information related to code interpretation and compliance.Investigate major incidents including leaks, fires, explosions, and/or asphyxiations where natural gas may have been a factor. Assist local fire officials with their investigations.Conduct safety meetings and training sessions.Manage and delegate the repair of above ground leaks using the Maximo system

Rock Island, Il

Excel in managing multiple product schedules while evaluating the program’s budget and ensuring overall product quality.Create master schedule of projects to fully utilize the plant equipment and manpower resources.Utilize SAP systems to analyze cost and accounting accuracy, and then recommend changes on areas needing improvement. Controlling the parts flow in accordance with approved funding and identifying any overspending in work centers and implementing a strategy to improve performance.Coordinate business plans with other operating departments such as manufacturing, engineering, contracting, planning, and programs management in a collaborative, team-building atmosphere.Honored with two service awards based on performance and exceeding expectations.Communicating production status to integrated product teams and managers Led various LEAN manufacturing projects to improve efficiency while reducing costsAnalyzing preliminary reports in the beginning stages of manufacturing process and developed plans of action.Identify critical tasks and set progress milestones to reach product under budget and ahead of schedule.

B.A, International Studies; Business Management

Multicultural Studies Certification Summer 2007 China Study Abroad Program Various Locations in China Interaction and insight.

Master’S Degree, Business Administration

Capstone project included a plan that would save Rock Island Arsenal over $82,000 a year