Zach Crawford Email & Phone Number

Dayton, Ohio, United States

• Lead the Pharmacy Operations configuration team• Manage relationship with our prior authorization vendor (MHK)• Responsible for the development and automation of all Pharmacy SharePoint sites

Dayton, Ohio Area

• Managed project team for implementation of KY HEALTH and Indiana Gateway to Work • Led large-scale project to review and update all 2600 department e-Manuals• Built relationships with leadership in other departments to successfully collaborate to ensure team engagement during project implementation• Collaborated with Pharmacy and Utilization Management to improve efficiencies and interdepartmental communication• Managed team that successfully implemented over 25 new business initiatives for both Member Services and Provider Services• Trained and mentored employees on project management, SharePoint development, and business process management• Overhauled internal SharePoint site to allow for better communication, tracking, and reporting for all lines of business

• Facilitated implementation of business and IT initiatives• Led Customer Care project team for Georgia Medicaid and Indiana Medicaid implementations • Point of contact for communication with Senior Leadership on large scale implementations• Prepared briefings and status reports for all projects• Enhanced existing workflows and processes to allow for better communication and efficiency• Assisted with User Acceptance testing and End to End testing with the business• Formed and maintained relationships with various business groups to ensure project expectations were aligned and being met• Collaborated with team to generate staffing and training strategies

Dayton, Ohio Area

Project Manager for the Information Technology Finance Team. Led various types of projects ranging from enhancements to external government compliance.• Managed and organized cross-functional teams for up to 10 concurrent projects• Successfully completed a multi-million dollar enhancement project that reduced cost and errors on all printed materials• Collaborated with stakeholders and business sponsors to prioritize and align initiatives based on the goals of the company• Mentored and trained team members that were interested in becoming project managers on future endeavors• Developed a communication matrix with other information technology departments to assist with planning release schedules and testing• Assisted management in identifying and implementing new procedures to ensure successful completion of projects

Wright Patterson Air Force Base

Contract Project Lead for two directorates (711 HPW and RQ) in the Air Force Research Laboratory (AFRL). Responsible for all projects and development.• Successfully completed more than 25 projects ranging from application development to process improvement• Increased overall site usage and collaboration by over 300% in two years• Managed the creation of a new software application that allowed the program to eliminate funding for an external product costing thousands per year• Developed a system that tracks and manages all information technology requirements and purchases• Created an atmosphere where technology updates now correlate to positive changes

Dayton, Ohio Area

Hired to manage the development of SharePoint applications for a client and to help rebrand one of their external SharePoint sites.• Effectively solved a backlog of outstanding issues that were causing schedule delays• Transformed their basic SharePoint site into a web portal that allowed for a more collaborative approach to business for internal and external customers

Worked as a developer for TYBRIN, subcontractor for the Air Force Research Laboratory (AFRL). Responsible for managing enterprise solutions to help the work force collaborate and store their data. • Took over two troubled projects for key clients and successfully completed them through strong problem-solving and negotiating skills• Created and maintained policy for enterprise applications

Array held a contract with the Air Force Security Assistance Center (AFSAC) to move their data from storage drives to Microsoft SharePoint. There was also a need to try and move existing applications (Access) to SharePoint 2007.• Successfully led the effort to move all electronic data onto a newly created and organized SharePoint environment• Developed applications that allowed the program to cut costs on external software contracts

CSD held a contract with the Aeronautical Systems Center of the Air Force. Responsible for migrating 1,200 users from SharePoint 2003 to SharePoint 2007. Project was behind schedule when hired and ended up being completed 2 months before the overall due date. • Completed the migration project 2 months ahead of schedule as a result of detailed planning• Developed applications that contributed to a more collaborative approach to some of the outdated business processes in place

Opened a personal business in 2006 due to growing demand of web development in the area. Worked with many businesses during that time creating new sites from the ground up and maintaining or enhancing existing sites. • Developed and maintained over 40 web sites• Collaborated with other design companies to finish 6 month or longer design projects

Created and maintained multiple departmental web sitesDeveloped graphics for university web sitesCo-taught and tutored students in beginner web design course

Master Of Information Systems, Information Technology Project Management, 4.0

B.A., Sociology