Zachary D. Benson, Mha Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Oversaw programmatic initiatives focusing on practice growth and increasing patient access
• Acted as liaison between clinical leadership and administrative leadership in the Cancer Center
• Collaborated with Infusion Center and practice leadership to organize and operationalize clinical plan to reduce inpatient bed utilization, designing logistical plans to deliver treatment fully outpatient
• Oversaw onboarding of new patients to department, including registration and financial screening/clearance
• Oversaw scheduling functions/operations in a high-volume hospital outpatient clinic setting
• Coordinates with Information Services department to implement and maintain technological advancements and improvements including telecommunications and Epic system updates

• Oversaw scheduling functions/operations in a high-volume hospital outpatient clinic setting
• Coordinated patient appointments with physicians, Advanced Practice Providers, research nursing, treatment nursing, clinical research associates, and coordinators, as directed by patient care needs and clinical.
• Oversaw transition and relocation of the Cellular Immunotherapy Program, and efficiently managed clinic space allocation, resulting in the acquisition of additional space resources to facilitate departmental growth
• Facilitated ongoing development of support staff, assuring staff participation and competency
• Developed a new comprehensive training curriculum and act as lead trainer for all incoming Patient Service Coordinator staff members according to institutional guidelines
• Identified process and operational improvements in the departments served

Greater Atlanta Area

• Established new systems of performance metric trackers and assignment of key staff members to monitor metrics at private Chiropractic clinics transitioning to medically integrated facilities for a practice management.
• Successfully developed a new program to expedite transition of participating clinics reducing program completion time from two years to one year
• Tracked key practice statistics to identify areas of improvement and cost drivers
• Communicated deadlines and expectations for benchmark goals of program completion and revenue points
• Oversaw transition of single service-line clinics to an integrated clinical environment to increase scope of care provided by clinic
• Communicated with 200+ client clinics to streamline implementation of new verticals in the practice and maintain profitability of the core business

Atlanta, Georgia

• Coordinated 250+ freight shipments across North America for a freight brokerage serving large scale manufacturing and agricultural organizations
• Maintained, grew, and organized an individual book of business by observing client needs and rapidly responding with appropriate course of action leading to an average 15% decrease in cost for client based on a 100%.
• Served as a customer service liaison between 60 customers and freight carriers, while educating customers on market conditions, services, and policies

Master Of Health Administration, Health/Health Care Administration/Management

Activities and Societies: National Society of Leadership and Success

Bachelor Of Arts - Ba, Music, 3.583

Activities and Societies: Saint Michael's College Wind Ensemble - Principle Trumpet University of Vermont Wind Ensemble - Principle.