Jan Zderadička Email & Phone Number

Prague, The Capital, Czech Republic

Risk Tribe - Analysis and support of Client and Recovery SystemsTight cooperation with business owner, tester, analyst and external supplier

Prague, The Capital, Czech Republic

Analysis of business requirementsAnalysis of systems integration dataDocumentation of systems integration and GUI changes in Enterprise ArchitectMentoring and analysis trainerTight cooperation with client business analysts, test team members and developers

Prague, The Capital, Czech Republic

Serverhosting solution project coordination in contact with the customer - Česká informační agentura, s.r.o., administrators and external developers. Liasion for customer to escalate issues that arise.Professional trainer and consultant for internal staff on issues including domains, DNS/DNSSEC. Partial competence as a system analyst.Consultant for customer serverhosting solutions during presale on Linux/Windows platforms including possible service settings, Microsoft SPLA licenses, virtualization based on KVM/Hyper-V, Linux hosting cluster, web applications using PHP/MySQL, web server Apache/IIS, SMTP, HW configuration including possible RAID, memory configuration etc.

Prague, The Capital, Czech Republic

Analysis of business requirements. Analysis of external changes (mostly in domain registries) on company internal processes and services. Preparation of reports concerning orders/customer tickets/domains etc. for other departments using SQL (MSSQL).Level2 support for domain issues, basic administration of internal systems, resolving problems reported by customer support department, analysis of logs, consultations, system supervision and monitoring.Preparation and perfomance of test cases, manual testing of APIs based on XML over TCP and SOAP, customer web interface testing, supervising and performing DNSSEC key rotation.Main projects: analysis of new invoicing and data evidence system for serverhosting services, consultation and migration analysis for the implementation of new DNS/DNSSEC architecture, analysis of impacts on internal systems and services with respect to .EU domain registry changes, domain registration automation.

Prague, The Capital, Czech Republic

Development team coordination (5 developers) on projects including implementation of new customer services and automation.Level2 support for issues regarding domain registration, internal system development.Main projects: integration of new ERP system - ABRA G3, automatic processing of bank payments and overpayments.

Prague, The Capital, Czech Republic

Professional support and consultation for domains, webhosting, VPS customers either by phone or email. Solution of customer incidents with regard to email delivery, domain registration and webhosting services.Basic administration of customer services on Linux/Windows servers including creation of virtual servers, setting email and FTP accounts, customer PHP specific configuration within Apache, restoring MSSQL backups, setting file and directory permissions etc.Consultation and cooperation with development department on implementation and testing of new ticket system, registration of EU and other TLDs within web interface. Consultation of changes in processes for CZ domain registration in cooperaration with CZ-NIC.

Prague, The Capital, Czech Republic

Assembling of all the needed hardware and software needed for nework PC installations.Solving common user problems with applications in Windows XP.

Master'S Degree, Information Technology, Faculty Of Informatics And Statistics

Activities and Societies: Analysis of Internet video conference protocols

High School, International Trade

Activities and Societies: Voluntary project - automation of student data reports for heath insurance company VZP ČR, State typewriting.