Senior Game Master
CurrentLive Ops ExecutiveDECA Games | May 2021 – Present - Designed and implemented content updates to enhance player engagement and retention.- Hosted in-game events to promote regular gameplay, including holiday-themed events and limited-time challenges.- Executed promotions aimed at increasing revenue by offering incentives for player spending.- Maintained communication with players through various channels (social media, in-game messaging) to gather feedback and resolve issues.- Managed day-to-day in-game purchases (IAP) offers, including creating and managing events like Mini Raids, Guild Wars, and major weekend events such as Raid Bosses, Guild Wars, and PVPs.- Collaborated with the QA team to test game events and conducted live checks to ensure the game's smooth operation.- Handled special events (e.g., Summer, Halloween, Christmas), working closely with the art team to ensure visually appealing and engaging content.- Managed the Over The Air (OTA) process, including briefing and testing new assets for monthly content updates.
