Zachary Swanner Email & Phone Number

New York, New York, United States

Manhattan, New York, United States

• Create a fun and safe sales environment for patrons and fellow employees.• Maintain up-to-date technical knowledge on all items in stock per my department.• Joined the 100K Club in first full month of sales.• Maintain active client database through Guitar Center’s unique POS system along with liaising through email and phone calls.• Liaison between customers and associates at all levels to better promote a stable work environment.

New York, New York, United States

• Manage the Operations team of 12+ members in coalition with other Lead Associates to maintain a successful branch; consistently top 10 in sales out of all stores in enterprise.• Organized and developed stocking plans for two separate warehouses with 1000+ items in each. • Fulfilled and managed our daily incoming and outgoing stock for Online Web Orders via UPS: Averaged 30 outgoing/15 incoming shipments, kept active record of “End-of-Day” shipment reports, received and recorded shipments.• Ensured all customer orders adhere to quality guidelines.• Performed security checks/walkthroughs to help assess shrink/theft/damage of goods; aid in maintaining our shrink YTD number at or below -0.500% manage finances within the confines of opening and closing the store, etc.• Administered COVID-19 protocols and policies for associates to meet corporate standards.• Coached associates on productivity, quality control, and overall expectations required to maintain a healthy work environment.

Manhattan, New York, United States

• Maintained the store's financial records and files, input customer information into the police reporting data system (LEADS Online).• Greeted and offered customer service at the front door: Log musical equipment in and out, direct customers to various departments, and verify receipts.• Provided over-the-phone customer service: Verified orders, processed returns, cancellations, and refunds.• Counted and balanced registers: Created bank deposit bags.• Prepared customer orders for pick-up or shipment.

Greater New York City Area

• Completed varying ad-hoc tasks required of the specific role including, but not limited to: learning varying floor plans and assisting with floor administration of whichever office I would be temporarily employed in, adhering to particular company office receptionist guidelines for over the phone quality assurance, aiding in the set up of various meetings and events within the particular parameters of the temporary assignment.• Worked alongside Temp. Agent to sustain appropriate workplace and client relationships.

Birmingham, Alabama Area

• Documented office accounting and legal records • Made/booked artists’ offers in the company’s database• Created/reviewed/revised advance sheets for artists’ managers• Worked artist production for amphitheater and club shows • Created base level media marketing for social media opportunities• Answered and fielded phone calls