Operations (Surgery) | Jul 2024 – Oct 2024• Led a 3-member team in managing clinical operations for the Department of General Surgery and its 8 specialty services, optimising patient care workflows and ensuring alignment with hospital-defined strategic goals.• Conducted capacity analysis by forecasting elective surgery workload through 2045 with a 20-member clinical leadership workgroup, outlining key requirements for building the TTSH Ambulatory Care Centre in 2030.Value Office (Value Management Unit) l Jan 2024 – Jun 2024• Reorganised the Terms of Reference for the 23-member Value Management Steering Group to enable hospital leadership oversight on matters pertaining to value-based care.• Evaluated 15 months of hospital data for 269 Diagnosis-Related Groups to contribute towards the design and development of value-based payment models through financial service bundles.

The Management Executive Programme is a 3–5 year talent programme aimed at grooming high potential and high performing executives for managerial roles, with yearly departmental rotations and involvement in hospital-level projects.Value Office (Value Management Unit) | Jul 2023 – Jun 2024• Consulted with over 30 departmental cost centres to drive cost containment and revenue optimisation, which increased projected annual gross revenue by at least 30% across 11 departments.• Facilitated in-depth business analysis with 3 clinical teams to optimise resource utilisation and improve care outcomes for the end-to-end journeys of their respective clinical services.• Supervised 8 students across 2 final-year projects from collaborations with Institutes of Higher Learning, exploring the feasibility of innovative value-based payment models.• Implemented digital learning modules to inculcate concepts and principles for value-based care and payment design, engaging over 180 staff within 5 months.Operations (Surgery) | Jul 2022 – Jun 2023• Spearheaded project management for a $13 million initiative to establish a high-field intraoperative Magnetic Resonance Imaging Neurosurgical Operating Suite, scheduled for completion in 2024.• Analysed financial data for 984 unique patients over 3 years, providing insights to leadership on value-based payment models for the Lower Extremity Amputation Prevention Programme.Kaizen Office | Jul 2021 – Jun 2022• Facilitated 5 hospital-wide process improvement and innovation projects, applying Lean Six Sigma and Design Thinking methodologies to drive process optimisation and efficiency gains.• Co-created a hands-on Prototyping Basics module, with 100% positive feedback from 15 pilot participants on building capability for design innovation.• Developed an internal social media engagement strategy on Workplace from Meta to drive improvement initiatives, contributing to a 10% increase in Daily Improvement project submissions.

The Healthcare Management Associate Programme is a 2-year programme aimed at grooming graduates with outstanding leadership qualities for a challenging and fulfilling career in healthcare.Nursing Service (Nursing Research Unit) | Dec 2020 – Jun 2021• Secured $8 million funding from the National Innovation Challenge to implement a new care model, supporting patient-caregiver dyads and promoting ageing-in-place within the community.• Automated the creation and delivery of personalised electronic caregiver reports, reducing the manual effort and processing time by 97%, using Visual Basic Analysis across Outlook, Excel, and PowerPoint.Resource Management (Operations Centre) | May 2020 – Nov 2020• Automated the daily COVID-19 situational report for 120 indicators to cut report generation time by 83%.• Increased pre-production completion of disease outbreak indicators for the Command, Control & Communications (C3) system from 32% to 75% in 4 months by enhancing data analysis and validation.• Co-conceptualised the Knowledge without Walls Strategic Innovation Programme, creating a roadmap to guide developments in hospital operations for the next 5 years.Operations (Pharmacy) | Jul 2019 – Apr 2020• Implemented the first iteration of the innovative PillDrop initiative to enable automated medication dispensing post-consultation, increasing operational efficiency and reducing patient wait times.• Aligned stakeholders on key milestones for setting up the TTSH Integrated Care Hub pharmacy areas, ensuring effective planning towards operationalisation in 2023.• Generated cost avoidance of $16,000 for temperature monitoring systems at the TTSH Ang Mo Kio Specialist Centre by leveraging on stakeholder management and vendor negotiations.

• Engaged groups of up to 30 participants in guided tours around the nature areas of Singapore to share about the importance of environmental conservation.• Acquired positive feedback from participants who left reviews of their experiences on the official company Facebook page.

Experimental Marine Ecology Laboratory• Expedited progress for seagrass and coral-macroalgae research through the collection and quantification of samples.• Developed effective methods to establish cost savings of up to 90% of the budgeted amount from the procurement of materials required for experiments.

• Coordinated interview scheduling for hiring managers at a rate of up to 20 actualised interviews per day.• Managed the screening of up to 100 job applications during weekly mass interview sessions, with at least 30 interviews scheduled per session.• Facilitated collection of documents from successful new hires for filing and archiving with 100% accuracy.

• Completed full-time National Service.