Zeana Webb Email & Phone Number

Displayed capability of strong and effective communication, implementing changes quickly and effectively, while balancing the demands of duties that fall within both the program processing and customer support components of the operations department.Administration of specific utility program tasks including high level data entry, customer interaction and client support through phone calls and online chat.

Elk Grove Ca

• Greet and ask open ended questions to identify customer’s needs• Demonstrate and create whole home experiences• Train and coach employees on connected home and smart home • Schedule, and follow up with customers in person and on the phone• Applied technical knowledge and excellent customer service while greeting and assisting customers.• Assisted in monitoring and coaching employees to obtain budget goals.• Maintained reports for analytics, budget, and profit for the department.• Trained new employees on store policies, procedures and best practices for serving customers.• Identified and developed unique alternative solutions and monitored results.• Interacted with customers and all levels of personnel, which resulted in strong personable skills.• Conducted presentations and demonstrations, which led to product knowledge and increased revenue.• Offered excellent customer service to customers, which resulted in resolved issues, and customer satisfaction monitored through surveys and comments.• Projected exceptional verbal and written communication abilities, which contributed to an easygoing work environment.• Managed and organized personal records in a confidential manner that ensured customers safety.• Re-wrote proof of proficiencies for training purposes.• Obtained strong management skills by training and assessing employees.• Demonstrated excellent organization, time management, accuracy, and analytical skills, which resulted in high production workweeks.• Ability to respond and assist customers and personnel via phone, email, and in person.• Experience with money, contracts, and terms and conditions, which resulted in transferred knowledge.Demonstrated the ability to prioritize and organize multiple task and work well under pressure and deadlines.

Sacramento, California Area

• Created and designed forms, manuals and documents for government use. • Edited and updated documents for grammar mechanics and spelling.• Used Excel to alphanumeric data from forms and documents.• Interacted with all levels of personnel simultaneously through phone, email, and in person.• Demonstrated Excellent written, verbal, and social communication skills.• Handled daily office use task such as: scanning, faxing, responding to emails and phone calls, organizing and filing documents.• Interacted with all levels of personnel, which resulted in a friendly work environment.• Conducted presentations and demonstrations, which led new ideas and solutions.• Projected exceptional verbal and written communication abilities, which contributed to an easygoing work environment.• Managed and organized personal records in a confidential manner that ensured customers safety.• Edited and produced webinars with voiceovers for governmental use.• Demonstrated the ability to prioritize and organize multiple task and work well under pressure and deadlines.• Scanned documents and logged data into company's archives.Creating Manuals and forms using Adobe Indesign, designing logos, making the manuals and forms fillable for the users online using Adobe Acrobat, creating instructions to fill out forms online, discovering and promoting new ways to receive forms, entering data into spreadsheets from received forms, creating spreadsheets for users to view online, and editing webinars using Adobe Premiere.

Sacramento, California Area

Worked with John Saltnes at the Yolo County Fair promoting the radio station and selling T-shirts.

• Took orders and paid close attention to detail.• Used InDesign, Illustrator and Photoshop on a daily basis to meet customer demands.• Communicated daily with customers in person and over the phone to fulfill orders.• Simultaneously managed and fulfilled multiple orders under strict deadlines.• Effectively used time management and organization skills daily to maximize workflow.• Interacted with customers and all levels of personnel, which resulted in strong personable skills.• Offered excellent customer service to customers, which resulted in resolved issues, and customer satisfaction.taking customer orders conducting great customer service, Running the cash register, creating the customers design using Photoshop and Illustrator, using the vector machine to cut out the appropriate design, applying the design onto the shirt using the heat press, making stickers, cleaning the working station, and running the printer machines.

Sacramento, California Area

Responsibilities consist of the following: Opening the store, organizing the clothing, stocking new shipment, greeting customers, customer service, Cashiering, cleaning show cases, sweeping and mopping, dusting, running the dressing room, checking video cameras, advertisement, price adjustments, sales, coupons, deals, associate in merchandise orders, processing merchandise on the floor, stocking, training new hires, close store.

Responsibilities consist of: perfecting my group communication skills by attending planning meetings, going to events, promoting the station by encouraging customers to enter drawings and participate in spin the wheel activities, and by applying the knowledge of property rules and coming up with strategies for planning for promotions and marketing.

Responsibility description included the following: Preparing breakfast, lunch and snack for the children, reading to the children, teaching the children preschool studies, tutoring/homework help children from k-5, cleaning for healthy environment, entertaining the children with games and exercise, assisted in pick up and drop off routines, Put the children to their nap, watched children overall improving a smooth run, helped maintain a safe and healthy environment.

Communications, Digital Media, Communications, Digital Media, 3.922

Activities and Societies: Lambda Pi Eta Communications Honor Society COSA Program http://zeanamcguire.myefolio.com/● Video Editor/Reporter.

Associate Of Arts - Aa, Communications / Tv Production, 3.859

Perfected group communication skills Learned the rules and regulations for public events, property rules, and strategies for planning.