Zachariah Eastman Email & Phone Number

Dallas, Texas, United States

Spearheading cross-company collaborations, resolving mission impacting infrastructure issues and providing the largest possible safeguard from client-impacting resource failures.Utilizing a 10+ year background in large-enterprise computing infrastructure. Resolving incidents previously ceded, which our team is both more than capable and better placed to investigate. Not only personally resolved incidents, but passed my skills onto less experienced teams members, improving their effectiveness.Tailored communications to relevant parties. Took care to utilize jargon-free language in conversations with non-technical business departments, including financial analysts, non-technical support staff and upper-management. In collaborations with our technical teams provided quick, detailed information, all in a desired to resolve business impacting incidents with minimal disruption.Conducting compliance reviews of team processes and documentation, to ensure through conformity in the highly regulated financial industry.

Austin, Texas Area

• Engineered solutions to harness data from disparate computing equipment. Designed, developed, and pushed software to satisfy business needs. Also rack & stacked, inspected building facilities and in general undertook the physical work needed to run a large data center.• Managed HP blade servers, running Red Hat Linux and Windows Server, along a variety of specialized computing hardware. Designed and maintained scripts to meet goals and requirements agreed upon.• Active involvement with project management, backend technical aspects to front end customer communication. Utilized a variety of languages and tools as suited for the task, including Python, bash scripts, Go, Java. Skilled in utilizing tools such as Flask to rapidly create intranet web services.• In collaboration with team members, worked to uphold the 99.99% uptime SLA promised to the client.• Further took responsibility to ensure continuation of operations during difficult events, including the Texas freeze last year.

Austin, Texas Area

● Resolved user tickets and support issues. Trained other team members in Windows troubleshooting skills.● Launched rolling software and operating system updates remotely for customer sites across the nation.

Austin, Texas Area

● Installed desktop computers and networking equipment for office environments.

Dallas/Fort Worth Area

● Assisted library patrons by recommending and locating various library resources.● Managed circulation desks and supported patrons using library desktops and laptops.