Shaun Purdy Email & Phone Number

Naugatuck, CT, US

New York City Metropolitan Area

• Working remotely for a large media company verifying and scheduling media content for digital signage screens using such workplace management apps as Appspace and Captivate for displays that are in their NYC corporate.
• Communicating via email with brands such as CBS, Paramount +, Nickelodeon MTV, CMT and BET to schedule content and with possible takeovers of the screens to promote their artists.
• Communicate via email with 3rd party screen programmers for The Times Square Billboard screens to schedule content.

Wallingford, Connecticut, United States

• Global workplace solution company acquired Marlin Software in 2020 with a digital signage solution for Industrial customers.
• Conduct technical support of 20 cases per week using Salesforce to communicate with our customer base. Used other ticketing software like Zendesk.
• Provide phone/email support on technical hardware/software issues.
• Schedule Webex, Zoom or GMeet meetings with customers.
• Proficient in the Windows platform.
• Skilled in digital signage hardware such as BrightSign, Chrome OS and Samsung Tizen commercial displays implementing with Appspace digital signage software.

Wallingford, CT

Conduct customer support which may consist of but is not limited to the following: Provide phone/email support on technical hardware/software issues. Set up, configure, and support internal and/or external networks.Assist regional sales force with questions on software and sales support.Develop and maintain systems, applications, security, and network.

Milford, CT

• Conducting 100% phone support supporting over 30,000 stores worldwide
• Receive between 20-30 calls a day and have a high percentage on first-call resolution.
• Listen to voicemails that are left by franchisees and field consultants to which they are recorded in the BMC Footprints ticketing system.
• Hardware support for such POS machines as HPRP7, PAR Everserve 7000/6000, various models of Micros and Dell Optiplex systems. Will send reimage disks and conduct full installs if necessary.
• Conduct light technical support for Generic systems.
• Troubleshoot EPSON TM-T88x receipt printers either on serial, parallel and USB.

Trumbull, CT

• Worked on contract at Cablevision in Stratford, CT.
• Conducting 100% phone support supporting over 3 million customers that covers the tri- state area (CT, NY and NJ).
• Receive between 75-100 calls a day and have a high percentage on first-call resolution.
• Assisted customers on billing and product questions.
• Conducting troubleshooting for Scientific Atlantic converted boxes and Motorola modems.
• Escalated issues to other department (i.e. Sales, Retention, and Technical Services) if needed.

Milford, CT

• Conducting 100% phone support supporting over 800 Ann Taylor retail stores nationwide and four corporate offices in CT, NYC and KY
• Receiving between 50 -75 calls a day and have a high percentage on first-call resolution.
• Supported DELL POS systems with attached Dynakey touchscreens.
• Supported other retail peripherals such as Hypercom debit terminals, PDT’s, and Scan Guns.
• Support with Back Office devices such as HP LaserJet printers with Jet Direct cards and Prodco visit counters.
• Support retail network devices which use a Cisco 1700 or 2800 series router with built-in DBU which is linked to the WAN.

Phone Support for Manager Your Money software.

Associates, Computer Systems Technology

Associate'S Degree, Computer Technology/Computer Systems Technology