* Fulfill ad hoc research, analysis, and reporting requests through the use of various analytical methods on internal and external data sources.* Segment clients based on behavior analysis to tailor product offerings, messaging, and channels, driving business goals and increasing the effectiveness of sales strategy.* Generate recurring reports for sales, business development, and national accounts teams, providing crucial insights for strategic decision-making.

* Led administration of employee engagement surveys, facilitating insightful discussions with managers and department heads to review results and collaboratively develop targeted action plans aimed at addressing areas of concern identified through the survey responses.* Conducted thorough employee relations investigations using interpersonal skills to gather information from several sources while maintaining utmost discretion and sensitivity during confidential conversations, ensuring fair and unbiased resolution of workplace issues.* Orchestrated a comprehensive overhaul of the HR department's technology infrastructure, seamlessly coordinating the transition of multiple systems including 401k provider, HRIS, payroll, and benefits platforms concurrently, ensuring meticulous data accuracy and continuity from one digital platform to another, resulting in enhanced operational efficiency and streamlined HR processes.