Highly motivated, results-oriented servant leader with strong analytical and interpersonal skills. Solutions driven operational leader with experience in both tactical and strategic organizational planning and execution. Demonstrates multiple in project management and departmental strategy with tangible and intangible return on investment. Extensive experience in establishing appropriate metrics, quality standards, and resource planning. AREAS OF EXPERTISE:Operations: • Business transformation, strategy & execution• Revenue/Budget/Pro forma, P&L • Regulatory, compliance, accreditation (HIPAA, FDA, NRC, Joint Commission, ACR, ISO9000)• Balanced scorecard methodology; metrics• Strategic planning & execution for new and expansion of service lines• Customer service implementation & management • Business unit expansion, operations, & development• Security and operational policies & procedures• KPIs, Performance improvement & quality initiatives• Risk Management/Analysis• Disaster recovery and emergency management planning and implementation • Cost optimization strategies • Regulatory and accreditation (HIPAA, FDA, FERPA, NRC, Joint Commission, ACR)• Vendor selection, RFP, vetting, contract negotiation; financial analysisHealthcare:• Enterprise clinical and imaging practice management • Physician management and alignment strategy • Clinical and imaging systems (PACS, RIS, CIS, CPOE, EMR/EHR)• Patient satisfaction, safety services measurement, implementation, and management• Teleradiology/Telehealth/TelemedicineIT:• Product/Project management and implementation strategy• IT department development and operations• Business systems (ERP, CRM, HRM); Knowledge Base and Business Intelligence & Analytics • Aligning operational workflow to IT architecture and technology platforms• Cybersecurity, Data Security & Privacy• IoT/IoMT & Bring Your Own Device (BYOD) Strategies• Security and operational policies & procedures• Technology Roadmap • Risk Management/GAP Analysis• Redundancy disaster recovery and Business continuity planning• Telecommunications & network cost optimization strategies • Health Information Exchange (HIE)• Computing and network hardware; SAN, LAN and WAN, wireless networks, IP telephonyI look forward to leading the organization to its next level of success and excellence. Please email me at zeeba.mercer@excelarise.com or call (330) 256-5481 today, and feel free to connect on LinkedIn. I would love the opportunity to network with you.