Technical support to field staff working on Etisalat fixed network(FTTH) installation and troubleshooting.Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Track computer system issues through to resolution, within agreed time limits.Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).Refer to internal database or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Prioritize and manage several open issues at one time.Follow up and ensure IT systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manuals.

FDH Installation operation and maintenance.FDH patching and fault section and rectification of trouble.Execution of Preventive Maintenance Routines (PMR), Maintenance Down Times (MDT), Backup Savings &Routine Maintenance Tasks.Documentation & Record Keeping of Site Data, MOP’s, Testing Protocols, Manuals & Maintenance work Reports.Use of testing instruments, OTDR, Optical Power meter, Optical Live power meter, Optical Power sources, VFL, Digital Multi meter & Clamp Meter.Co-operation with TX Planning and O&M teams for routine activities of ongoing phase expansion work.

PTCL MSAG Project ISAM GPON-OLT Installation operation and maintenance. Isolation of fault section and rectification of trouble. Execution of Preventive Maintenance Routines (PMR), Maintenance Down Times (MDT), Backup Savings &Routine Maintenance Tasks. Documentation & Record Keeping of Site Data, MOP’s, Testing Protocols, Manuals & Maintenance work Reports. Use of testing instruments, OTDR, Optical Power meter, Optical Power sources, VFL, Oscilloscopes, Signal Generators, Digital Multi meter & Clamp Meter. Co-operation with TX Planning, RF planning and O&M teams for routine activities of ongoing phase expansion work.

o EMICOOL BTU Meters Upgradation project at Dubai Investment Park-1 site.o Abu Dhabi National Day Lighting Maintenance Project.o Dhabi Contracting LLC ADNOC Villas Project in Ruwais, Abu Dhabi.o The TECH Group EM-TECH LLC Ajman Corniche Residence Projecto Electromachnical project at AVENUE GATE DIFC Dubai with Start Point LLC.

Responsibilities: Testing & troubleshooting of SDH systems. Fault diagnostics and rectification of transmission media. Fault localization using hardware/Software loop backs & analysis at Electrical/Optical interfaces i.e.; E-1, E-3, E-4, STM-1/4/16/64  Isolation of fault section and rectification of trouble. Execution of Preventive Maintenance Routines (PMR), Maintenance Down Times (MDT), Backup Savings &Routine Maintenance Tasks. Documentation & Record Keeping of Site Data, MOP’s, Testing Protocols, Manuals & Maintenance work Reports. Use of testing instruments, OTDR, Optical Power meter, Optical Power sources, VFL, Oscilloscopes, Signal Generators, Digital Multi meter & Clamp Meter. Co-operation with TX Planning, RF planning and O&M teams for routine activities of ongoing phase expansion work.

Job Responsibilities at Engineering Resource Center R&D CellResponsible for lab administration and repair & maintenance of campus electrical/electronics equipment. Shouldered the responsibility for diagnosing, testing and repairing devices by electrical repair procedures. Primarily tasked with printed circuit board (PCB) designing, cutting, printing, etching, drilling, soldering etc. Entrusted with the onus for fixing circuit boards at component level. Accountable for maintaining electrical systems & equipment to ensure effective operation of system andservices. Also, repairing test equipment & electronic components. Responsible for diagnosing and resolving computer hardware and software issues & end user problems. Responsibilities included providing secondary support for LAN Administration, configuring and managingbackup and restore procedures.Responsible for installation of CCTV Access Control System, installation and termination of CCTV Cabling. Accountable for LIVE IP (Live Camera Access), CCTV Installation, Commissioning, Trouble Shooting theDevice of CCTV.

 Performed responsibilities of testing & troubleshooting of SDH systems. Responsible for fault diagnostics & rectification of transmission media, fault localization using hardware/software loop backs & analysis at Electrical/Optical interfaces. Judiciously handled MDF Patching / jump ring & Testing of EWSD Exchange, MDF / Jump ring of ZXJ 10 (ZTE)Exchange, and DSL (DSLAM) MDF jump ring etc. Primarily tasked with DSL installation & troubleshooting/fault rectification, Configuring of VPN connectionsand coordination with back end support for troubleshooting. Personally responsible for documentation & record keeping of site data, testing protocols, manuals &maintenance work report Effectively liaised with TX Planning, RF planning and O&M teams for routine activities of ongoing phaseexpansion work. Significantly assisted in establishing plans for ensuring compliance to all HSE activities and practices.