Ziyad H. Email & Phone Number

United States

- Managed over 500 system patching and upgrade operations annually, adhering to change control procedures, reducing system vulnerabilities by 40% and enhancing overall IT infrastructure security- Analyzed and documented logs from over 1,000 network devices monthly, including firewalls and content filters, increasing threat detection by 30% and improving the organization's response time to security incidents by 25%- Substantiated and responded to an average of 150 warnings, alerts, and incidents per month generated by the Microsoft Defender Security stack, increasing threat identification accuracy by 35%- Provided detailed analysis on over 200 security events per quarter, identifying potential threats and anomalies, which led to a 50% reduction in infections and a 20% improvement in organizational security posture

- Oversaw security requirements for key business systems, enhancing security measures that resulted in zero breaches across Ultipro, NetSuite, SharePoint, and M365 over a 2-year period- Processed and managed over 300 new security requests per month, streamlining the security access framework and improving the time to provision access by 40%- Ensured 99.9% success rate of nightly backups and led quarterly disaster recovery tests, contributing to a 100% success rate in data recovery efforts and maintaining uninterrupted business operations- Investigated and resolved over 120 second-line support calls quarterly, identifying root causes and reducing incident recurrence by over 60%, thereby enhancing system reliability and user satisfaction

- Orchestrated the swift deployment of Sentinel, effectively reducing the AvoLocker Ransomware's impact by 80%. Achieved through rapid threat identification, isolation of infected systems, and deployment of security patches, safeguarding critical infrastructure and preventing potential losses of over $2 million- Ensured a 95% accuracy rate in provisioning access for over 500 nursing staff accounts within PointClickCare. This was accomplished by implementing stringent verification protocols and periodic access reviews, enhancing secure and efficient patient care while reducing access-related incidents- Managed the EMAR backup system with daily operations and immediate data restoration in response to incidents, maintaining 100% data availability across 200 healthcare facilities. This was achieved by establishing robust backup routines and conducting regular disaster recovery drills, effectively eliminating the risk of data loss

- Achieved 99% reliability across 50 systems monthly by enforcing a strict maintenance schedule and swift 24-hour component replacements, using advanced diagnostics and a well-stocked inventory to minimize downtime- Resolved 20 weekly app issues with a 90% success rate through systematic logging, impact-based prioritization, and cross-functional collaboration, boosting operational efficiency and user satisfaction- Reduced system downtime by 15% by resolving 10 ISP issues monthly with a 90% success rate, using proactive monitoring, effective ISP communication, and SLA negotiations to achieve a 48-hour average resolution time

- Successfully led and coordinated volunteer efforts to meet objectives at 25 food service events, enhancing community engagement and providing vital nourishment to hundreds of attendees- Actively cooked and prepared meals for 12 food service events, directly contributing to the successful feeding of over 1,000 participants, demonstrating culinary skills and commitment to community support- Played a key role in organizing and contributing to 3 campus flag ceremony shows, and enhancing campus unity among students and staff