Zeel P. Email & Phone Number

Toronto, Ontario, Canada

• Worked with Product Owners to gather the business requirements and participating in Story groom sessions.• Developed Apex classes to process invoices for different contracts.• Optimized code reduce redundant calls and handle SOQL queries to improve the performance.• Technical Knowledge about Salesforce lightning schema builder, process Builder, App Builder, Components, and lightning connect. • Implemented the customized functionalities using Apex, Visualforce, and Apex triggers. • Create and setup the communities for the Partner users using Standard and Custom Lightning components with the Salesforce lightning design system (SLDS) styles. • Worked on tasks including Design Module & Implementation, Mapping the Requirements, assessing and mapping Business Processes and Documentation • Worked on Customizing the Modules, Testing/ Integration with other modules & platforms. • Handled SOAP /Restful Web services consumption for fetching content from the Internal Web server • Developed Apex Web Services Using REST API to create and update the Contract, Order and Order Item.• Developed Lightning Component to validate Tax Information for different Countries.• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.• Developed rich UI using HTML and CSS in LWC UI, Visualforce pages and used JavaScript and JQuery to utilize the plug-ins.• Used LWC wire, track and API services inside the LWC components and also implemented the LWC Custom events.• Experience in building integration services between salesforce and Non – salesforce applications using REST API’s in both the Apex Classes and LWC.

Ontario, Canada

• Configured and customized customer service application using Service Could console for more than 1000 users.• Worked closely with business and Salesforce to overcome the issues of lightning experience.• Developed various custom tabs and components for Service console to assist the customer care to resolve the custom issues/cases at minimum time using several technologies like VisualForce, Bootstrap, jQuery and JavaScript. • Developed several Lightning components, Global actions, process Builders and object specific actions. • Used lightning style sheets framework SLDS for having better user experience and responsive across all devices. • Used SLDS CSS framework in Visualforce pages to have look and feel as lightning pages and for better user experience.• Good knowledge on using AURA framework and gained significant experience to create new components and work with framework.• Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization. • Developed Apex classes, triggers on Salesforce platform to customize application according to functional needs. • Integrated Apex with External services and in-house integrations by making callouts that used SOAP and REST.• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.• Created workflow rules and defined related tasks, email alerts, email templates, letter heads and field updates to implement business logic.• Created Apex REST callouts web service to interact with external system and web sites to get patients history records.• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Hyderabad, India

• Interacted with users to understand complex business requirements and documented the requirements.• Experienced in Designing, Developing and Data Modeling of the application and ensured that they are within the Salesforce Governor Limits.• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.• Designed and developed Visual Force pages based on the business requirements.• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.• Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.• Deploy using Force.com IDE tool, Changesets & Eclipse for the Sandbox to production environments.• Created productive documents which will be used by rest of the team to have a better understanding of the related system; Salesforce.com CRM.• As a part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields. Wrote scripts to load Forecast Data fromSalesforce.com.• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.• Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.• Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.• Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.• Migrated data from Excel / CSV files to SFDC using Data Loader • Maintained data cleanliness and accuracy by adding custom validation rules and formulas