- Interviewing refugees to obtain and input their biographic data and information on a daily basis.- Recording and relay data regarding resettlement cases.- Drafting applicants’ stories in English.- Validation of applicants’ identities through verifying all demographic and biographic information in order to complete the refugee case history.- Determine case composition and reference to other cases.- Interpretation and Translation, in both Arabic and English.- Respond to refugee inquiries at numerous stages of the resettlement process.- Prepare and submit statistical data to the relevant supervisor as required.- Assisting in various administrative tasks including but not limited to research, locating files, data entry, and case analysis.- Travel throughout the region, including Iraq and/or other hardship locations, to conduct RSCMENA Pre-screening missions. - Conduct quality control checks on a routine basis to ensure standard guidelines adherence and the quality of case files and system updatesTravel on Duty MissionsTwo Missions to Egypt where interviews were conducted with African, Syrian and Iraqi refugees:- From 19 Dec 2015 to 22 Jan 2016 - From 05 May 2016 to 10 Jun 2016One mission in Jordan- Yajooz (KASOTIC)- Surge operation for Syrian refugees- From 01 Feb 2016 to 21 April 2016Two Missions to UAE - Abu Dhabi where interviews were conducted with Syrian and Iraqi refugees: - From 18 Jun 2016 to 05 Jul 2016- From 02 Aug 2016 to 15 Aug 2016

- Arranged appointments and interviews for refugees of concern in Iraq, in coordination with Iraq caseworkers and team leaders, other Field Support Unit staff in Amman, and external partners in Jordan and Iraq.- Assisted in preparing work to be done in the field; reviewing work that has been completed in the field; overseeing the deployment of personnel and equipment; and organizing missions to refugee camps.- Assisted Caseworkers, Team Leaders, and other Field Operations staff with special projects in Jordan.- Represented the unit as necessary and requested in all forums, providing updates and discussing ongoing issues.- Identified and implemented measures to maintain a high level of program integrity.

- Managed the delivery and administration of English, Educational & Professional exams in line with British Council EQS (Examinations Quality Standards), Board requirements and Marketing and Business Action Plans.- Worked with the management on the delivery of the local marketing and promotion plans in line with the regional and global objectives.- Managed the daily financial transactions and monthly reconciliation for the university and professional exams department using the SAP system.- Managed a great relationship with the clients, and dealt successfully with attached centers’ and candidates’ complaints.- Counseled University candidates about universities’ examinations schedules and exams-related events.- Used to prepare daily and monthly financial reports for the management using SAP system.- Provided support for all Examinations team- Managed an effective and friendly-use filing system of exams products and services

- Update the website content, design & Graphics.- Advertising & selling the gift vouchers on the website.- Complete the production cycle of every voucher by using ESKADENIA E-commerce system.- Coordinate the marketing campaigns and generate new ideas for every campaign- Handling the booking arrangements with the supplier and the customer.- Create The E-shots & press releases for every campaign.- Researched opportunities for improved services to clients.