Seasoned Territory Sales Manager with a proven track record of driving revenue growth and expanding market share. Adept at developing and executing strategic sales plans, cultivating strong client relationships, and leading high-performing sales teams. Skilled in identifying new business opportunities and implementing innovative sales strategies to surpass targets and deliver exceptional results. Experienced in B2B and B2C environments across diverse industries.

Adept at leading cross-functional teams, optimizing processes, and driving results. Skilled in strategic planning, project management, and fostering collaboration.

Successfully completed the Transition of a team of 80 FTEs and led the operations.Driving continuous improvement experiments through your team & and harvesting ideas.Ensure that the allocation and assignment of cases for Schedule change and emails are driven by the team and ensure no fall apart of the daily deliverables by the Client.Regular interaction with Clients on weekly and Biweekly Calls.Developing Team/people through effective coaching, performance management & and driving a recognition culture.Set up Daily/Weekly Team huddles with the Team to track progress and resolve any issues and ensured Compliance with all Relevant Processes and Regulatory Standards.Developed process training plans with inputs from Client Points, etc.Participate in periodic transition update calls set up by Project managers for external stakeholders and provide detailed updates on the progress of Production/Training batches and the Quality of the process.Conduct audits and calibration with QA’s and Team Leaders for employees in BAU operations.Ensure robust update management process is deployed and followed

Allocate and assign emails and Fresh orders to the team for daily revenue to be collected to team size of 60 membersEnsure all the follow up emails queue and Fresh queue collection is done on time.Complete email audits and provide respective feedback to improve the email quality of the team.Reduce and minimize the Credit recovery received from the customer and also to ensure that the errors are not repeated.Ensure the productivity of 90% to be met on daily basisMonitor team’s performance and ensure adherence to KPI'sConducting regular meetings with the team members for sharing knowledge and updatesRegular feedback discussions with team matesKeep a track on forecasted hours and actual productive hours of the teamCoaching and mentoring for BQ team membersRegular interaction with Client on weekly and Bi weekly CallsSharing process improvement ideas with the Client

·        Allocate and set target for daily count of videos to team size of 65 members·        Monitor team’s performance and ensure adherence to KPI's·        Conducting regular meetings with the team members for sharing knowledge and updates·        Regular feedback discussions with team mates·        Keep a track on forecasted hours and actual productive hours of the team·        Coaching and mentoring for BQ team members·        Regular interaction with Client on weekly and Bi weekly Calls·        Sharing process improvement ideas with the ClientProduct Proficiency & Client Interface knowledge·        Completion of TTT program to provide new updates to the team and conduct trainings for BQ performers·        Performed and completed Transcription on Client System

☞ Provide oversight to a team size of 50 to 65 members in the areas of Sales, Service Levels, Quality and Productivity☞ Monitor the team’s performance and ensure adherence to KPI’s ☞ Audit the calls of associates, and provide constructive feedback to them, focusing on improving customer service☞ Impart training to staff in order to bolster their professional capabilities☞ Gauge customer feedback and share recommendations on improved product and process with the management☞ Compile/Produce MIS and performance reports of the team as well as customer feedbackInteract with the clients to gather process updatesKey Achievements:☞ Grew revenue of USD 251,951 (116.99%), banking target of USD 2345 (104.49%) achieving overall quality of 92.5% in Sep 2016☞ Generated revenue of USD $117,222 (118.98%), banking target of 1320 (95.81%) achieving overall quality score of 92.6% in Aug 2016

☞ Monitored transactions on regular basis for initiating remedial measures☞ Coached and provided feedback to team members with the objective of improving the performance☞ Rendered floor support to new hires in order to expedite the learning curve☞ Handled and managed high-profile accounts for AVIVA Insurance Collections team and ensured that the assigned targets were met month-on-month☞ Reviewed, examined and underwrote loans to ensure soundness, business value and compliance to guidelines and investor standards☞ Coordinated with Underwriting teams to understand and resolve concerns and issues, and assess external reviews for acceptability☞ Comprehended credit terms and the aged debt bucket to increase the cash flow of the organizationKey Achievements:☞ Garnered GBP 412,500 against the target of GBP 4,580,000, registering a 9% increase in Nov 2014, and GBP 1,920,000 against the target of GBP 6,500,000, recording a 30% increase in Oct 2014☞ Registered a 26% increase in target collection, collecting GBP 2,300,000 as against GBP 8,800,000 in Sep 2014

☞ Regularly monitored service levels for periodic collection and analysis of data received ☞ Tracked and enhanced the performance of the team based on SLA’s ☞ Managed the team attendance, roster and leaves based on call volumes ☞ Identified soft skill training needs and trained team members on process flows ☞ Analysed customer issues / complaints and escalated them to Team Supervisors / Team Managers, as and when required ☞ Drafted and shared periodic reports with the clients and internal/external stakeholders

☞ Mentored and coached new agents on process deliverables ☞ Supported the team members in tackling and resolving escalated issues and complex reconciliations ☞ Compiled and produced weekly and monthly reports and analyzed the variance ☞ Provided support to Operations in identifying and addressing the developmental needs of the employees

☞ Handled a panel of multiple national brokers ☞ Guided, trained and mentored new hires and the team in day-to-day operations and process related issues ☞ Assisted the team in achieving set targets and parameters

☞ Monitored and documented inflow and outflow of materials ☞ Devised plans for optimum utilization of materials in stores