Operations Manager
CurrentEnsures the branch and vaults are opened and closed on a timely basis.Enforces dual control procedures at all times.Facilitates teller buys and sells to the vault.Balances vaults, coin machines, taxes, FICA, etc.Audits teller drawers.Maintains monthly branch efficiency logs.Assists new tellers with training.Oversees teller duties and assists line with customer transactions during peak periods.Keeps staff informed of pertinent changes in operational policy and procedures.Prepares teller performance appraisals and disciplinary notices as required.Schedules tellers for adequate coverage at all times.Performs pre-audits to ensure ongoing adherence with compliance procedures.Maintains and tests alarms and other security devices.Keeps educated on all deposit, business and consumer loan products.Maintains adequate supplies at the facility.Balances and troubleshoots ATM/debit card concerns.Maintains proper teller and vault cash levels, including ordering coin and currency.Reports facility/building concerns to maintenance.Ensures excellent customer service skills are practiced by all the teller staff members.Meets with staff regarding branch security and safety issues.Facilitates meetings to disseminate operational information.