Zeeshan Juned Email & Phone Number

Hyderabad, In

Hyderabad Area, India

Working as Lead Implementation Engineer managing clients and complete project from start- to end. Leading a team of 8 Associates. Taking care of SQL Server Data Migrations as well as building servers from scratch, Implementing Healthcare Applications like EHR and Practice Management. Taking care of databases and database maintenance. Familiar to tools like Clarity and Service Now. Also completed basic internal training for HL7 language used in health domain for encrypting messages. Completely aware of Project management and team coordination’s for all round customer satisfaction. I was awarded Performer of the Month award, Best Employee, Pat-on-back awards recently for exceptional handling of clients and completing numerous projects with client satisfaction. Doing Audits for the rest of the team and project budget approvals. Working on Azure cloud provisioning’s as well. I have been taking care of projects right from scratch. From step 1, assessment and providing quotes to client. Doing queue management to strategize and prioritize different ongoing activities. Budget management and forecasting under clarity tool as well as Smartsheets. Collaborating with different teams and understanding relevant skills needed to help a project grow and reach completion. My skills have helped me develop myself as a tech as well as a Project Manager. I have been in transition from Implementation Tech to Project Manager, working on both from last few years and while also working as Lead to both Build as well as Migration Team. Have recently been involved with CMMI-5 document creation and approval team.

Hyderabad Area, India

Customer Support for Google Hardware, Pixel Phone, Nexus, Daydreamer, Chromebooks, Google home. Using Ticketing tool, Cases 2.1. Helping with Tech Support. Providing training. Working as Process Developer for Google Client under Genpact. Working as a Chat Agent handling all Google Store Purchase as well as Device troubleshooting for Nexus and Pixel. Cleared IJP for QA/SME Position.

Hyderabad Area, India

Hired as L2 Analyst Working for ECO Project, Microsoft.Applications Handled: Surface, BusinessService, ROBO, XBOX, CAT, CPS, Palladium,MVP,URR.Technology: SQL\​Web Servers, T-SQL Queries and Website Management.After getting promoted to Service Operations L3 Team, worked on Azure Portals as well as SNOW Tool. Was handling Payee Onboarding, Microsoft Payment central, ReconNet, Accounts Payable- Ms Invoice, GTO, CIM, REF, Lenel, etc. There were about 42 Applications under my responsibilities. We had a well-functioning team of 8, and we had the complete Service Desk (L1 and L2) under us. Also, I had exposure to all over world clients. Apart from maintaining website via IIS servers and database via SQL or Azure Servers, Incident analysis, Problem Management, Change request, Patching and other security measures also come under my responsibility. I had been working as Active Lead for the team since December 2017, taking care of shift schedules, employee clashes and work needs as these were Customer Service Management Projects.

Emba, Crm And It

Bachelor Of Technology (Btech), Electrical, Electronics And Communications Engineering, Overall Average 79%

Activities and Societies: Literature Club, Green Thinkers Club

Xii, Physics, Chemistry And Maths, A

Activities and Societies: Was head boy of my school. Good in managing people and getting work done.

Class X, Cbsc Curriculum, A+,90%