• Improved operational efficiency of PaRT (Project and Resource Tool) by implementing a workflowautomation system, reducing manual processing time by 40% and increasing overall productivity by 25%.• Collaborated with cross-functional teams to design and implement system integrations, ensuring smooth data flow and process synchronization across multiple platforms.• Conducted a thorough data analysis and identified data quality issues in PaRT, leading to the implementation of data cleansing procedures and improving data accuracy by 30%.• Completed SAFe Scrum Master training, gaining a comprehensive understanding of the Scaled Agile Framework (SAFe) principles, methodologies, and practices for facilitating agile development teams, ensuring efficient and effective project delivery.

• Worked with the Enterprise Onboarding project team to map the design of new hire onboarding, from Equipment provisioning to Access Provisioning (ServiceNow Enterprise Onboarding)• Developed a framework of KPIs and metrics to quantify and measure the success of the Onboarding platform• Implemented the framework of the KPIs and metrics in the form of a dashboard to analyze onboarding performance and the further scope of improvement• Collaborated with the SCRUM team to deliver value and participate in SCRUM ceremonies throughout the delivery phase• Assisted in Integration and User Acceptance Testing, to ensure all the functionalities being built meet business requirements• Interacted with stakeholders and participate in deployment planning and post-production testing activities

Key Deliverables-• Provided recommendations and insights on product-market fit, market size, and customer discovery.• Defined customer value propositions.• Conducted customer interviews to gain insights into the industry.• Completed I-Corps Startup Education Training.

Processed, interpreted, and analyzed structured and unstructured datasets to develop dashboards and reports for drawing valuable insights into them using Power BI.Completed Japanese Language & Business Training program to work with domestic clients.

Worked as a part of the IT Shared Services team to develop IT Demographics Dashboard, A Web Interfaced IT Dashboard used for Business Intelligence that represents various employee data and attributes using visualizations to give insights into the company’s workforce. (Developed using Microsoft Power BI tool, DAX).Assisted Team Lead in the development of automated onboarding application and optimized the onboarding process by analyzing workflows and building an onboarding pipeline.