• Create Core Services product strategy to help our medical aesthetic providers and internal ADL product teams retain & acquire new customers through the power of messaging, social advertising, and customer loyalty.• Build and scale Core Services product functionality that serves as the foundation for all applications.• Articulate how chosen solutions align to business objectives and present tradeoffs between different solutions.• Lead product definition via qualitative & quantitative customer feedback, market analysis, and business needs.• Establish shared vision across business and product teams to drive consensus on priority and product features.• Own the product roadmap and provide clarity for stakeholders on prioritized feature execution.• Define Objectives and Key Results (OKRs) keeping the team focused on delivering incremental value each sprint while sizing contributions against defined objectives.• Work with Product Marketing in support of positioning and promoting Core Services product to providers.• Engage with Engineering leadership to understand the feasibility of product features and alternative solutions.• Establish a design culture where user research and feedback are interwoven throughout the product development lifecycle.• Create PRDs and User Stories for Engineering to estimate, plan, and implement.• Execute regular product demos for senior leadership, our sales organization, and the Data Lab teams.• Play a major role in design reviews and contribute ideas based on experience, intuition, and be the voice of the customer.• Gather and manage product feedback through surveys, interviews, concept testing, analytics tools, and A/B testing.

• Oversee the strategy, planning, and kickoff of various projects for internal and external design and development programs.• Facilitate, motivate, and work across portfolios & departments to ensure collaboration, communication, visibility, and successful delivery of programs and projects.• Maintain program cost and schedule metrics.• Coordinate, execute, and track all program action items and milestones.• Liaison between Management, Engineering, and Customer for requirements capture, definition, and disposition.• Identify core problems or opportunities within business processes. Understand the root cause and impacts for the project and other teams. Communicate and collaborate with the right people to implement timely solutions.• Help your project team or other more junior program and project managers to refine their individual project management skills and behaviors.

Built a team of 7 high performing engineers as part of delivering iCDL product as a cloud solution. ▪ Created product road map that helped aviation cut maintenance costs by 30% for Jet engines.▪ Partnered with multiple business stakeholders to define and drive feature delivery of different components for Big Data & Analytics platform.▪ Managed delivery of product features across 4 platforms from design, development, testing, to product release.▪ Created, maintained, and prioritized product backlog.▪ Planned and executed ETL of Asset, Alerts, and Cases data from legacy system to the new Platform.▪ Partnered with UX to define & finalize wire-frames and UX design.▪ Understand the features and changes in product requirements & support the sprint planning exercises.▪ Be responsible for the product vision, planning, design, usability, and quality.▪ Led Release planning sessions with on-time release delivery.

Managed a team of 23 resources working on one of Aviation’s most strategic software product which was successfully launched to production in 2.5 years.• Played a crucial role in defining, designing, and developing aviation products which helps in monitoring of jet engines. This product processes around a 300k flight reports every day with a recognized savings of $200M annually.• Built & maintained the Product Backlog with clearly defined requirements and create Epics and Stories.• Collaborated with the UX team to produce finalized designs and wireframes.• Plan Sprint kick-off meetings with the team and define team resource assignments and deliverables.• Schedule product demos and obtain approval/feedback from stakeholders• Support testing efforts during Sprints and production releases to deliver high quality products on time.• Provide production support to resolve customer issues for delivered products.• Integrated & delivered Fuel Nozzle issue analytic for GE’s GENX engine line within a 3-week period which saved Aviation $113 million in unplanned downtime.• Monthly report out to leadership on budget and risks for deliverables.• Managed 5 scrum teams working on different Aviation Products.• Defined & enabled TAT/SDR product for monitoring engine shrouds realizing a savings of $135M every 6 months.

Responsible for Charles Schwab, Visa, X-Box and Target accounts.• Involved in documenting business processes and identifying business, functional, & system requirements. • Applied interviewing, active listening, and communication skills to elicit client requirements, business needs and project objectives resulting in 20% reduction in defects.• Established communication processes and requirements change control procedures.• Worked with internal/external clients and stakeholders to conduct interim requirement reviews and obtain sign-off on requirements for every project phase.• Documented and communicated functional design specifications to solution team, Interaction designers, and web developers.• Collaborated with Q.A. team members to develop test cases based on functional and system requirements.

Developed business and functional requirements for multiple e-commerce projects and partnered with the development and overall project team for successful project implementation of new and existing projects for the marketing team.• Provide Business Analysis, Functional Requirements Definition and support for multiple complex web applications.• Develop project plans and schedule resourcing for major e-Commerce products.• Introduced new payment products and services to both our residential and business customers.• Saved Sprint $300,000 per month by introducing e-check payment product for the online billing application.• Provided user experience analysis and feasibility reporting on new business products and services.• Managed and negotiated contracts with outsourced vendors, designed support models, defined budget requirements, and established delivery timelines.• Negotiated Outsourcing contracts to ensure that IT help desk, web hosting, development and back office projects were successfully implemented under budget and on schedule.• Developed and maintained Business, Vendor, & Consumer relationships, leading to strategic partnerships with multiple business units.

• Provided Business Analysis, Functional Requirements Definition and support for multiple complex web applications residing on www.sprint.com.• Managed relationships with critical stakeholders like Business Sponsor, IT project management, IT Development, DBA, Solutions managers for e-commerce operations.• Responsible for project management for all e-commerce impacting Small Enhancement projects. Managed UAT/L&P phase for the projects for the business team.• Reported and tracked application defects thru change synergy for e-commerce projects and worked closely with the development team to resolve gating issues in UAT.• As the technical support person for Sprint e-commerce Solutions team, developed Keynote monitoring scripts for all mission critical web applications which improved site availability by 10% so the site had 24/7/365 monitoring from multiple locations.• Responsible for daily e-commerce operations; worked closely with IT Development & production support teams to resolve availability/performance issues (production website availability was sub-optimal with less than 90% availability).• Developed business and functional requirements for multiple e-commerce projects and partnered with the project stakeholders for successful project implementation throughout the SDLC of new and existing projects utilizing EDP – Enterprise Development Process tool. • Performed user acceptance testing and cycle-zero testing for the business team for new and existing web application projects for the www.sprint.com domain which included end to end testing and regression testing of the entire site after a major deployment.• Managed complex e-commerce projects related to Payment Operations and Online dynamic interactive bill for e-commerce team from ideation through production deployment and launch throughout the SDLC.

• Launched portal replacement project successfully into production to replace website technology from BEA Weblogic to IBM Websphere platform on www.sprint.com.• Configured and Maintained WebSphere Portlets, Customized and Administered Pages in Portal.• Installed and Configured Websphere portal servers for Sprint web applications in test & production environments.• Supported Portal Content Management and its security for dev/test/production servers.• Developed OVIS monitoring scripts for wired and wireless applications to track Sprint’s Payment website for application availability, performance, and reporting, simulating customer experience.• Improved application availability in production by 30% by deploying automated keynote scripts which monitored critical business applications 24/7/365.• Installation and configuration of multiple Web & App servers using Iplanet and Weblogic.• Provide Development Support for production environment, which included Oracle analysis/queries using PL/SQL, and UNIX Korn shell scripts. Created scripts to archive log files and transfer data.• Responsible for issue management; engaging end users, developers, vendors, and management as needed during production outages.• Migration of applications from Product Test to Production, which included creating & executing implementation plans, configuring applications, paging/notification, and resolving production issues.• Provide 24/7/365 support of multiple applications according to the Service Level Agreements (SLA).

• Developed shared libraries and asyncs on UNIX servers with source code in C language.• Managed client executables on Novell NT Server developed in C language.• Installed, retrofitted and maintained billing products in 7 to 8 different test environments.• Performed UAT testing which included end to end testing and regression testing in every test environment.• Executed post-production validation testing for all new projects and changes in production. Provided a stable-working context for Product testing and changes.• Maintained Source Code Management (CVS) Archive with all changes to production and test environments which helped reduce application issues in the production environment by 45% for the year 2000