Zeeshan Rauf Email and Phone Number
Zeeshan Rauf work email
- Valid
Zeeshan Rauf personal email
I am an experienced graduate with a strong background in supply chain management and e-commerce activities. I have completed an MBA in Supply Chain Management, which has equipped me with the knowledge and skills necessary to excel in this field. My consistent academic and professional achievements reflect my determination and firm commitment to achieving my objectives.With over 5 years of extensive work experience in e-commerce, I have gained a deep understanding of strategic analysis, planning, and execution. I am passionate about strengthening my management knowledge by actively participating in the actual functioning of supply chain management. My goal is to work in the fields of supply chain management and the e-commerce industry, where I can leverage my skills and bring creativity and innovative ideas that yield beneficial results for the organization.Throughout my career, I have been involved in various aspects of e-commerce operations, including purchase orders, SKU creation, receiving operations, quality control, inbound and outbound operations, brand management, retail activities, supplier creation, product management, web content, wholesale activities, keyword campaign management, and handling dashboards. I am well-versed in posting delivery times to vendors and reporting on daily, weekly, and monthly operations. Additionally, I have experience managing and developing projects, monitoring performance locally and internationally, and ensuring compliance with internal and external policies and rules.In addition to my supply chain management expertise, I have provided analytical support to maximize product performance, evaluated retail performance, and made recommendations to drive business growth. I have also coordinated with various departments for business development initiatives and successfully managed local and cross-border operations.Furthermore, I have a strong customer service background and have honed my skills in social media management and client management. I am adept at communicating with vendors, managing product categories, and handling documentation.I am available atzshan.rauf@gmail.com+92 (343) 2523753
Trademor
View- Website:
- trademor.com
- Employees:
- 15
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Aftersales Manager - Alibaba.ComTrademor Apr 2024 - Present• Manage and lead the after-sales service team, including customer service representatives and support staff, to deliver exceptional service to our clients.• Provide training and guidance to the after-sales service team to ensure they have the skills and knowledge needed to deliver exceptional service.• Stay informed about industry developments and best practices in after-sales service management, and share insights with the team to drive continuous improvement.• Handle client inquiries and complaints in a timely and professional manner, striving to resolve issues to the satisfaction of the client.• Coordinate with internal teams, such as sales, services and product management, to ensure smooth order fulfillment and delivery processes.• Monitor key performance indicators (KPIs) related to after-sales service, such as response times, resolution rates, and customer satisfaction scores, and implement corrective actions as needed.• Develop and maintain relationships with key clients and suppliers, serving as the main point of contact for after-sales support and assistance.• Conduct regular reviews and analysis of client feedback and market trends to identify opportunities for improvement and innovation.• Collaborate with cross-functional teams to develop and implement initiatives to enhance the overall client experience on Alibaba.com.
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Client Success - Lead (B2B Alibaba.Com)Trademor Apr 2021 - Mar 2024Karāchi, Sindh, Pakistan• Build and maintain strong, long-lasting client relationships• Understand client needs and develop strategies to meet and exceed them• Collaborate with cross-functional teams to ensure the successful delivery of our products/services• Proactively identify and resolve potential issues to prevent client dissatisfaction• Conduct regular check-ins and meetings to assess client satisfaction and gather feedback• Develop and implement client success plans to ensure clients derive maximum value from our products/services• Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients • Advocate for clients internally to drive product improvements and enhancements• Prepare and deliver regular performance reports to clients, highlighting key metrics and achievementsAlso managing and handling the below tasks:• Store management• Dashboard handling• Listing and managing products• Bulk products uploading• Content optimization & product ranking• SEO content improvement via multiple ways• Keywords campaign management• Price comparison• Request for quotation (RFQ) submission• Enhancing conversion rate & star rating• Messages and inquiries handling• Team management• Project handling• Task strategies
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Manager - Product CatalogMumzworld.Com Jan 2021 - Apr 2021• Creating & overhauling pre-existing listings comprehensively• Conduct quality check of the created content• Creating accurate and relevant key words for attracting searches• Optimizing content for enhancing sales and campaigns• Handling the volumes of the assigned tasks and maintain records by updating trackers• Prioritizing, scheduling and assigning of catalogue to ensure quality output and meetproductivity goals -
Catalog ManagerSprii.Com Sep 2019 - Dec 2020PakistanResponsible for all e-commerce activities. Oversees channel development strategies, web architecture and infrastructure requirements, and collaboration of information technology, sales, and operations teams to fulfill e-commerce business strategies.• Managing & enlisting products on the website• Assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities• Responsible for ensuring full product upload SOP – Including products descriptions, pictures, attributes, prices, vendor & categories• Supervised the procedures done for online campaigns• Ensuring that relevant information is maintained and delivered in an accurate and timely manner• Coordinate content update and changes within over all product management process• Identifying areas for opportunity and improvement • Update seller and vendor managers with product activation email• Create seller, brands and other attributes in the database• Scrape content to source product information and meet our standard content guidelines• Collaborate with IT, Sales & Operations team to fulfill E-commerce business strategies • Monitor and maintain smooth functionality of website• Cater timely miscellaneous request• Weekly, monthly and bi-monthly reporting to top management -
Business Analyst - Daraz (Alibaba Group)Daraz.Pk Jul 2018 - Sep 2019Responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions as well as managing projects, developing project plans, and monitoring performance, provide support on all projects & tasks assigned to technical developers & other teams ensure business to execute projects according to target plans and as per business specifications. The individual works as a member of multiple Project teams during inception, design, development, quality assurance and ongoing application maintenance for all projects, and blends business skills and experience in leading cross-functional initiatives to facilitate sessions with management.Tasks & Responsibilities:• Creating Project Scope of Works Project Specification documents, spreadsheets, slide decks and charts that will help in presenting projects status, explaining problems and describing solutions• Responsible for eliciting, business and functional requirements; including architectural and infrastructure requirements, workflows, end-to-end system flows, data mapping, business rules, use cases, analyzing and documenting high-level and detailed business requirements• A web-savvy individual with in-depth knowledge of the Internet, search engines, and e-commerce site functionality• Create or enhance website content and email messaging with persuasive content• Comfortable with detailed oriented research of product description and price analysis• Compare and analyze listings in other various online marketplaces• Analyze campaign performance and suggest improvements• Enter data into relevant market place, update keywords, and organize product information• Assist in communicating statuses to managers for both projects under completion and projects that are live• Responsible for identifying, evaluating, and recommending potential solution options• Provides defect triage support to QA -
Retail AssociateDaraz Dec 2017 - Jun 2018Tasks & Responsibilities:• Manage all the technical issues related to the product SKUs• Create spreadsheets, CSVs & dashboards, and documentation to maintain records• Utilize the company’s retail system to create & manage purchase/return orders• Create & manage suppliers account• Managing pricing & costing• Check & maintain Inbounding & outbounding Status• Coordinate with warehouse to check the shipment status• Assist in checking & maintaining the back stock• Manage & check Inventory stock and requisite new stock• Coordinate with other team members to keep the sales floor area clean and organized at all times• Maintain records related to sales
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Sku Generator & Quality Control AnalystDaraz.Pk Jun 2017 - Nov 2017Responsible for creating & managing SKUs and analyzing and controlling the quality of assortment and publishing its content on the website.
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Inventory ControllerKorean Computer Academy Jun 2016 - May 2017Responsible for maintaining and keeping record of inventory on system.
Zeeshan Rauf Skills
Zeeshan Rauf Education Details
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3.07 Gpa
Frequently Asked Questions about Zeeshan Rauf
What company does Zeeshan Rauf work for?
Zeeshan Rauf works for Trademor
What is Zeeshan Rauf's role at the current company?
Zeeshan Rauf's current role is Aftersales Manager | Client Success Specialist | E-commerce Specialist | Content Manager | Product Catalogues Management | SEO Expert | Account Manager | Ex-Mumzworld | Ex-Sprii | Ex-Daraz.
What is Zeeshan Rauf's email address?
Zeeshan Rauf's email address is ze****@****mor.com
What schools did Zeeshan Rauf attend?
Zeeshan Rauf attended Iqra University (Official).
What skills is Zeeshan Rauf known for?
Zeeshan Rauf has skills like Microsoft Office, Management, Microsoft Excel, Project Management, Brand Management, Analytical Skills, Documentation, Purchase Orders, Web Content Writing, Retail, Business Process, Microsoft Word.
Who are Zeeshan Rauf's colleagues?
Zeeshan Rauf's colleagues are Mehroz Butt, Emel Khan, Fizan Ali, Talha Iqbal, Easha Tir Razia, Muhammad Mudassir, Sarmad Aftab.
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