As a Sales Support Manager at Livetecs, a leading provider of web-based business products and custom software solutions, I have been responsible for managing and coordinating the sales support team, providing technical and administrative assistance to the sales department, and ensuring customer satisfaction and retention. I have over eight years of experience in this role, during which I have contributed to increasing sales performance, streamlining sales processes, and improving customer service quality. I have also utilized my skills in problem-solving, communication, and customer relationship management (CRM) to handle complex sales inquiries, resolve customer issues, and build long-term relationships with clients. I hold a bachelor's degree in Information Technology from Preston University, where I gained a solid foundation in IT and software development. My core competencies include sales support management, customer service, IT, and CRM. I am passionate about delivering innovative and effective solutions that meet the needs and expectations of our customers and help our company grow and thrive.