Job Summary:*The Booking Manager is responsible for managing and coordinating all aspects of transportation bookings, ensuring seamless execution and exceptional customer service.*Key Responsibilities:*1. Manage and process bookings, amendments, and cancellations.2. Coordinate with drivers, dispatch, and operations team.3. Communicate with clients, providing quotes, confirmations, and updates.4. Ensure accuracy and attention to detail in booking… Show more Job Summary:*The Booking Manager is responsible for managing and coordinating all aspects of transportation bookings, ensuring seamless execution and exceptional customer service.*Key Responsibilities:*1. Manage and process bookings, amendments, and cancellations.2. Coordinate with drivers, dispatch, and operations team.3. Communicate with clients, providing quotes, confirmations, and updates.4. Ensure accuracy and attention to detail in booking records.5. Maintain relationships with clients, partners, and suppliers.6. Resolve booking-related issues and complaints.7. Monitor and report on booking trends and performance.8. Assist with scheduling, logistics, and operational tasks. Show less

I’m responsible for ensuring that agents have the knowledge and skills to answer customers’ inquiries, requests for support or problems quickly and effectively.Taking care of recruiting, training, managing and monitoring agents so that they have the skills and product knowledge to meet customer service objectives. I’m responsible to use official resource efficiently and cost-effectively.Telephonic, chat, email support

Book transportation, make hotel reservations and collect payment/feesTelephonic, chat, email supportUse promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refundsMaintain statistical and financial recordsMeet profit and sales targetsCooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

Actively participate in performance appraisals for CSR's. Telephonic, chat, email supportProvide leadership, guidance and support to the CSR's. Supervise the activities and work volume of CSR's.in attending to incoming customer inquiries and the resolution of issues raised, in order to provide optimal service delivery Supervise the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff roistering… Show more Actively participate in performance appraisals for CSR's. Telephonic, chat, email supportProvide leadership, guidance and support to the CSR's. Supervise the activities and work volume of CSR's.in attending to incoming customer inquiries and the resolution of issues raised, in order to provide optimal service delivery Supervise the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff roistering arrangements Show less

1. Ensure agreed customer service standards are consistently met 2. Supervise the day-to-day operation of the company betting business3. Consistently monitor staff levels and liaise with management regarding any adjustments requiredTelephonic, chat, email support 4. Liaise with other Team Leaders to ensure a consistent approach to management of Company CSR's and Company procedures5. Consistently monitor systems with a view to recommending changes / updates to improve them… Show more 1. Ensure agreed customer service standards are consistently met 2. Supervise the day-to-day operation of the company betting business3. Consistently monitor staff levels and liaise with management regarding any adjustments requiredTelephonic, chat, email support 4. Liaise with other Team Leaders to ensure a consistent approach to management of Company CSR's and Company procedures5. Consistently monitor systems with a view to recommending changes / updates to improve them 6. Maintain published roster records Show less

Developed a strong distributor network in my area.Achieved all the targets assigned by the Office.Provided useful knowledge to customers about company products Achieved targets in any condition