Zeeshan Zai Email & Phone Number

Uttar Pradesh, India

❖ B4S solutions PVT.LTD is the empanelled partner of Bharat Sanchar Niham Limited (BSNL), that can serve wired (OFC)/wireless broad band network. ❖ Network service for corporate and domestic purpose.RESPONSIBILITY1) Supervised a team of 21 employees to provide wireless and fibre based broad band service to the customer end.2) Manage 2100 wireless broadband customer and 450 ( Fibre to the home) customer in a 5 different district.3) Ensure effective resolution of pre and post installations issue thus converting sales target into installation hence adding to revenue and market capture.4) Direct interaction between customer and link provider.5) Manage and coordinate calling to the customer for feedback.6) Maintenance of the equipments on the customer end for the high speed guaranty.7) Acquiring new sites as per the concept of business profit.8) Meeting with the existing customer.9) Meeting the new target customer and converting them into the own customer.10) Making daily call reports and sending them to the senior.11) Minimize the complaint ratio less than 4% and resolution time less than 6 hour which helped to increase the quality and reduce the churn.12) Focused on digital marketing, door to door marketing, print/News marketing and banner in regular basis as per need .13) Manage customer billing on regular basis.14) Direct interaction between customer and link provider.15) Acquiring new sites as per the concept of business profit.Achievements:-1) Acquiring accurate results by solving major and minor fault within the given duration.2) Achieved monthly sales target and attained surplus customer.3) Maintained customer’s satisfaction with high as well as low profiled customer.4) Feedback oriented customer services had been provided to the maximum number of times.5) Bill payments by the customers has improved to 90% in last 6 month.

Uttar Pradesh, India

Responsibilities1) Overseeing Man Power Management and Material Management for Operation & Maintenance that comprises of functions like:2) Coordinated with sub-vendors, engineers from vendors, supervisors & splicing teams.3) Monitored more than 500 kms of Backbone/Access Network Optical Fiber Network.4) Liaison for Permissions with Govt and other officials.5) Certification of Contractors running and final bills.6) Responsible for civil planning & execution.7) Guiding contractors on the HDD & MT works in the time of field execution.8) Handle Duct Laying, DIT, Cable blowing, Fiber splicing, termination, OTDR Testing& LSPM testing. 9) Responsible for implementing of OFC routes & fiber link planning.(Achievement)1) project completed in record time before the target data.2) Have independently done the OFC Backbone for airtel , 500 Kms which includes intra city , NH & rural area.3) Guiding contractors on the HDD & MT works in the time of field execution.4) Execution and planning of OFC cable:-500 km.5) Implementing of OFC routes in ring.6) End to end connectivity with OTDR report.

Uttar Pradesh, India

Responsibilities-:1) Sustaining effective technical support staff, scheduling and reviewing all planned work and managing all the activities with allocated resources (man & machine) with organizations best utilization.2) Responsible for civil planning & execution.3) Taking over new sites & OFC from planning team4) Quality control of outside plant cable networks. 5) Route survey for Jharkhand Intracity OFC planned Route.6)Guiding contractors on the HDD & MT works in the time of field execution.7) Handle Duct Laying, DIT, Cable blowing, Fibre splicing, termination, OTDR Testing& LSPM testing.8) Responsible for civil planning & execution of OFC cable in core aggregate & CSS.9) End to end connectivity of OFC cable.10) Checking and evaluating the quantity & measurement of Std. drawing & specification.11) Responsible for implementing, maintenance of OFC routes & fibre link planning.Achievement1)Reliance JIO OFC Backbone (Jamshedpur Telco) project completed in record time before the target date.2) Have independently done the OFC Backbone Route Survey (Phase I) for Reliance JIO in Jharkhand for 300 Kms which includes intra city , NH & Hill area.3)I have personally given trainings to more than 20 Engineers/Operators on OTDR & Splicing machine operation.4) Execution and planning of OFC cable :-240 km.5) Connectivity with Back bone fiber with BTS:-476) Two months vocational training in Railway (Signal Department).