Muhammad Zeeshan Gondal Email & Phone Number

Regina, Saskatchewan, Canada

As a Data Analyst with MM Project Controls Services Ltd., I provided dedicated support for application management and data solutions for an Oil & Gas client. This role involved hands-on experience in Power Apps for custom solutions, cost control processes, and the development of Power BI dashboards to enable data-driven decision-making. My responsibilities included:Application Coordination: Facilitated the seamless implementation and support of Power Apps, ensuring solutions were tailored to project requirements and optimized for client use.Cost Control & Analysis: Monitored and tracked costs associated with project controls, contributing to accurate forecasting and financial management.Data Visualization & Reporting: Developed Power BI dashboards to visualize key metrics and support executive reporting, enhancing transparency and accountability within project controls.Client Collaboration: Worked closely with clients and cross-functional teams to resolve issues, provide application support, and optimize data management processes.This role built on my foundational experience in reporting and analytics, further developing my ability to deliver impactful insights and application support within a project-focused environment.

Saskatoon, Saskatchewan, Canada

In my role as a Tier 2 Support Representative at Red Wireless, I led initiatives that directly contribute to corporate growth and customer satisfaction. By leading daily operations, my focus on enhancing service quality and problem-solving has been instrumental in refining customer experience and fostering brand loyalty.• Strategic Leadership and Team Efficiency: Directed a team of support professionals, enhancing team performance by 20% through improved training methods and efficient problem-solving strategies. This initiative also reduced average call resolution time by 15%, demonstrating my ability to drive process efficiency and team productivity.• Customer Retention and Satisfaction Enhancement: Developed and implemented customer retention strategies that boosted customer loyalty rates by 25% within six months. My expertise in CRM systems enabled personalized customer interactions, which significantly elevated customer satisfaction scores and minimized churn.• Innovative Applications Management: Supervised the troubleshooting and management of mobile applications, ensuring robust performance and user satisfaction. This oversight maintained operational standards and adapted to evolving user expectations, supporting the company’s technological competitiveness.• Enhanced Communication and Collaboration: Fostered a collaborative atmosphere by maintaining proactive communication channels within the team and across departments. This approach not only improved interdepartmental projects and initiatives but also solidified our reputation for excellence in customer service.Skills Showcase:Leveraging a diverse skill set, I contribute to revenue generation and corporate growth through strategic communications, teamwork, and expert management of CRM databases. My proficiency in wireless technologies and personal development ensures continuous improvement in operational processes and team dynamics, aligning with the overarching goals of Red Wireless.

Saskatoon, Saskatchewan, Canada

As a Mobile and Smart Living Advisor at Best Buy, I specialized in elevating the consumer tech experience, showcasing advanced product knowledge, and aligning tech solutions with customer needs. My role was pivotal in driving revenue through informed consultations and expert technical support, directly influencing customer satisfaction and loyalty.• Expert Product Consultation: Guided over 200 customers monthly through the complexities of mobile and smart home technologies. My tailored advice increased customer confidence in their purchases, reflecting a deep understanding of product features and benefits, which supported an increase in store sales by 15% during my tenure.• Technical Support and Seamless Integration: Delivered exceptional technical assistance. I ensured optimal functionality of products, which enhanced user experiences and reduced product return rates by 20%.• Customer Engagement and Retention: My ability to connect technology solutions with specific customer lifestyles contributed significantly to overall customer satisfaction and loyalty.• Sales and Market Awareness: Contributed to the team exceeding quarterly sales targets by participating in product promotions and upselling strategies. My efforts helped to not only meet but often surpass our financial goals, demonstrating my capacity for revenue generation and market awareness.• Team Collaboration and Knowledge Sharing: Actively shared insights and technical expertise with team members, enhancing collective knowledge and performance. Skills Applied:Leveraged a comprehensive skill set including performance management, business analytics, and technical support to drive business goals and enhance the consumer buying experience. My expertise in wireless technologies and robust analytical skills enabled me to effectively meet customer needs while contributing to the store’s strategic objectives.

Saskatoon, Saskatchewan, Canada

As a Sales Analyst at All About Cell, I played a pivotal role in amplifying sales effectiveness and customer engagement through meticulous data analysis and strategic insights. My contributions not only exceeded revenue targets but also provided actionable intelligence to elevate customer satisfaction and retention.• Dynamic Revenue Enhancement: Led initiatives that led to consistently surpassing monthly sales targets, contributing to a 15% increase in overall sales revenue. My strategic analysis and market insights were instrumental in identifying untapped opportunities, optimizing sales processes, and ultimately driving financial success.• Advanced Data Analytics for Business Growth: Employed sophisticated statistical tools to analyze sales and customer data, uncovering patterns that informed strategic decisions. This approach resulted in a deeper understanding of customer behaviors and preferences, directly influencing product offerings and marketing strategies.• Expertise in Report Preparation: Produced detailed, accurate, and insightful reports that highlighted key performance metrics, trends, and areas for improvement. These reports were crucial in guiding senior management decisions and shaping the company's customer engagement strategies.• Enhancing Customer Satisfaction and Retention: Leveraged data to enhance customer service initiatives, directly contributing to improved customer satisfaction rates. My analyses helped tailor services and communications that resonated with target demographics, boosting customer loyalty and retention.Skills Applied:Throughout my tenure, I utilized my expertise in customer retention, satisfaction, and statistical data analysis to provide comprehensive insights and recommendations. My ability to prepare detailed reports and my commitment to exceptional customer service played a key role in supporting the company's strategic objectives and revenue goals.

Jeddah Governorate, Saudi Arabia

During my tenure as a BI Reporting Engineer at AlSafwa Cement Co., I played a crucial role in enhancing operational efficiencies and data-driven decision-making. My expertise in optimizing databases & developing robust reporting solutions supported significant advancements in production and inventory management, driving corporate growth and process efficiency.• Advanced Data Analysis and Reporting: Spearheaded the analysis & documentation of key data across production plants, developing comprehensive reports that improved strategic planning & operation. My reports led to a 10% increase in production efficiency by identifying and addressing key bottlenecks.• Database Optimization and Development: Enhanced the performance and scalability of existing databases while developing new systems to support evolving business needs. These initiatives resulted in a 20% faster data retrieval time, significantly boosting report generation and analysis capabilities.• Cross-Functional Collaboration: Maintained effective communication between business units, technology teams, and support staff to ensure efficient data flow. • KPI Development and Monitoring: Designed and implemented database KPIs using Oracle BI Discoverer, which provided critical insights into system performance and business impact. This strategic approach allowed for targeted improvements and supported management informed decisions.• Inventory and Production Reporting: Led month-end closing reports, including physical counts and inventory management, which streamlined month-end processes and improved report accuracy and timeliness.Skills Applied:My role capitalized on my strong background in statistical data analysis and visualization, performance management, Dashboarding and system optimization. Skills in PowerBI, MS Excel, Oracle BI, automated data management, and problem-solving were crucial in delivering high-quality, impactful business studies and reports that drove improvements across the company.

Jeddah Governorate, Saudi Arabia

As a Computer Systems Engineer at Mansour Al-Mosaid Trading & Contracting Company, I was pivotal in developing and refining IT operations that supported key business functions and enhanced overall corporate growth. My role focused on implementing robust system procedures, ensuring operational continuity, and driving enhancements in system security and performance.• System Development and Efficiency Improvements: Defined and implemented procedures. efficiency of information systems development and deployment. Through my efforts, system deployment timelines were reduced by 25%, directly enhancing business agility and responsiveness.• Cross-Departmental Collaboration: Fostered strong liaisons between business units, technology teams, and support teams, ensuring cohesive operations. This collaboration was leading to more streamlined data management and accessibility.• Data Management and Analytical Reporting: Managed diverse data sources to generate insightful business reports, which influenced strategic decisions. My analytical skills supported a 30% increase in decision-making speed and accuracy, aiding in quicker responsiveness to market changes.• Performance Optimization: Conducted thorough performance analyses and optimizations of existing systems, enhancing system reliability and uptime by 20%. • Executive Reporting and Strategic Advising: Regularly presented critical system performance and improvement reports to management, influencing key IT strategies. Customized ad-hoc reports and gap analyses provided essential insights that drove IT enhancements aligned with business goals.Skills Applied:Throughout my role, I utilized expert knowledge in performance analysis, data integrity, and system optimization. My ability to manage complex IT environments and provide strategic recommendations helped in maintaining essential IT operations and supporting the company’s expansion goals.

Jeddah Governorate, Saudi Arabia

During my three-month tenure as an Electrical Engineer, I enhanced operational efficiency and system security. I streamlined processes, ensured robust data management, and supported strategic objectives through technological advancements.• Efficient Systems Implementation: Developed procedures reducing system implementation times by 30%, enhancing responsiveness to business needs.• Enhanced System Security: Oversaw the security and integrity of systems, reducing vulnerabilities by 40% and safeguarding company data.• Data Management Excellence: Managed diverse data sources, increasing data utilization effectiveness by 25%, facilitating insightful decision-making.• Performance Optimization: Led performance assessments, optimizing systems to improve performance by 20%. Regularly advised management on technological strategies.• Proactive Problem Resolution: Utilized problem-solving skills to resolve implementation issues, ensuring continuous system operations.• Ad-hoc Reporting and System Uptime: Generated custom reports for strategic decision support and maintained maximum system uptime, crucial for uninterrupted operations.Skills Applied:Applied electrical engineering principles, problem-solving, data management, and analytical skills to drive business improvements and achieve key objectives efficiently.

Lahore, Pakistan

As a System Support Engineer at The University of Lahore, I played a crucial role in enhancing the institution's IT infrastructure, ensuring robust security measures, and supporting academic and administrative functions. My efforts directly contributed to optimizing system operations and enhancing data integrity, aligning with strategic educational objectives.• Comprehensive System Management: Managed and monitored all installed systems and infrastructure, achieving a system uptime rate of 99.9%. My proactive approach ensured optimal operational efficiency and supported the university's continuous demand for accessible and reliable IT resources.• Departmental Collaboration and Support: Liaised effectively with examination, academic, and administrative departments to deliver timely system solutions, which facilitated a seamless digital environment for both staff and students. • Advanced System Security Measures: My strategies reduced security breaches by 35% and ensured compliance with best practice standards in data protection.• Operational Excellence and Innovation: Participated in the design and implementation of information and operational support systems, including DNS configurations and user policy frameworks on Windows 2008 platforms. • Backup and Redundancy Strategies: Ensuring data preservation and continuity of operations during any potential system failures.• System Optimization and Performance Tuning: Defined and executed procedures that streamlined the deployment of information systems, significantly enhancing process efficiency. Regular testing and maintenance led to a 25% improvement in system performance.Skills Applied:My role utilized deep technical knowledge in system support, configuration, and network security. I leveraged skills in cross-functional collaboration, strategic planning, and proactive problem-solving to ensure the availability and reliability of IT services, crucial for the university's operational success.

Automation And Digital Agriculture Specialist Program, Agriculture, Agriculture Operations, And Related Sciences

An intensive 8-week hybrid program designed to advance professionals in automation and digital technologies for agricultural production.

Master Of Science- Computer Engineering - Msc (Comp) Engg., Computer Engineering

· Review paper on "RandomCast: An Energy-Efficient Communication Scheme for Mobile Ad-Hoc Networks" · Review paper on "TinyOs.

Bachelor Of Engineering - Bsc(Engg), Computer Systems Engineering