Zeeshan Akhtar Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

• Manage the daily activities of the Welcome Team ensuring that agreed targets are achieved by ensuring the team achieve product conversion targets and successfully upsell contractors on to our product range – coaching.
• Develop and deliver training to new/existing staff to ensure skillset meets requirements of their job description
• Work with other departments to ensure the sales department on-board new customers to giant effectively through… Show more
• Work with other departments to ensure the sales department on-board new customers to giant effectively through knowledge sharing and continuous improvement of systems/documentation
• Manage direct reports effectively by conducting probation reviews, monthly 1-21’s, monthly listening audits, call assessments recorded.
• Understand and adhere to all appropriate legislation, codes of practice and internal control requirements, such as the Information Security and Quality Policies.

Lahore, Pakistan

• Governance of overall contact solving operation, Floor Environment, Quality, Production,Projects, Employee Development and Performance (Quality, Customer Issues, CSR andteam leader issues. Lead a team of 128 CSRs.
• Changed the policies and plans as per my understanding to increase the efficiency andmaking the project cost effective which resulted in achieving 30% cost reduction.
• Designed Quality Management system by using advanced digital… Show more Governance of overall contact solving operation, Floor Environment, Quality, Production,Projects, Employee Development and Performance (Quality.
• Designed Quality Management system by using advanced digital tools i.e. Excel &Power BI for automatic analysis & optimization of quality score.
• Worked for optimization of Quality barriers under “Zero quality markdown” project,achieving 100% quality for 3 months.
• Implemented friendly and professional environment to control shrinkage and attrition.

Lahore, Pakistan