Billing Operations: - Automate Billing process - Optimize Unpaid to paid conversion- Optimize Payment Gateway conversion- Optimize payment flow- Ensure Service Delivery- Reduce Refund RateData Analysis (Fraud):- Create Reports on PowerBI for live monitoring and analysis- Fetch data using SQL for Data Analysis to find fraud patterns- Payment Gateway wise Fraud rules optimization- Fraud prevention and Chargeback Analysis- Fraud tools rules… Show more Billing Operations: - Automate Billing process - Optimize Unpaid to paid conversion- Optimize Payment Gateway conversion- Optimize payment flow- Ensure Service Delivery- Reduce Refund RateData Analysis (Fraud):- Create Reports on PowerBI for live monitoring and analysis- Fetch data using SQL for Data Analysis to find fraud patterns- Payment Gateway wise Fraud rules optimization- Fraud prevention and Chargeback Analysis- Fraud tools rules OptimizationManage CSR&D Team:- Make sure to update support articles for new devices- Provide 3rd lvl support and resolve customer issues via dedicated support- Increase customer retention Show less

Fraud / Chargeback AnalystProviding second level support.Remote technical troubleshooting.VPN performance improvement advisory to clients.Live chat handling and lead conversion.Support tickets handling.Performing QA of Tickets

Mobile Complete provides remote access to real mobile devices connected to live global networks, enabling manual and automated interactions with these devices.Worked as a Graphics Engineer. (From December 2006 – August 2010).Job Responsibilities: *Handling all graphics stuff of DA consumer*Image editing*2D animation *Illustration

It started as a small design house with the idea of creating art for everyday life. Each product mosaic, textile or paper produced at The Craft Company is crafted by hand.Worked as a Graphics Designer. Feb 2005 – December 2006. *Responsibilities: *Handling all graphics work *Taking snaps of product *Designing brochure and catalogs*Making designs for Bela (one of there product based on illustration).