Lead IT and digital marketing strategies, including website management, ERP implementation, IT infrastructure maintenance, and cybersecurity protocols.Oversee student support services to address student needs efficiently and effectively.Manage faculty resources to enhance teaching quality and the learning environment.Oversee financial management tasks such as budgeting, forecasting, and resource allocation to support the institution’s financial sustainability.Spearhead strategic planning aligned with the college’s mission and goals.Ensure business continuity management (BCM) through preparedness and contingency planning.Conduct IT procurement and vendor management to meet technology needs while optimizing cost and performance.Drive eLearning initiatives, facilitating online education solutions and learning management systems.Manage IT operations, IT security, and project management to maintain robust, secure, and scalable technology infrastructure.Provide visionary leadership, fostering a positive academic environment and promoting continuous improvement.Build and nurture relationships with key stakeholders and ensure compliance with accreditation standards.

• Spearhead IT and digital initiatives in alignment with organizational objectivesOversee development, review, and enhancement of academic programs.Monitor curriculum delivery to maintain academic standards and accreditation compliance.Collaborate with departments to identify program expansion opportunities.Student Affairs and Support Services:Enhance student engagement and satisfaction through comprehensive support services.Implement initiatives for student success, retention, and graduation.Address student concerns promptly to foster positive campus environment.Financial and Resource Management:Develop and manage annual budget ensuring fiscal responsibility and resource optimization.Identify revenue generation and cost-saving measures for financial sustainability.Allocate resources effectively to support academic programs and facilities.Community Engagement and Partnerships:Cultivate relationships with local stakeholders, industry partners, and community organizations.Collaborate with partners to develop internship programs and enhance learning opportunities.Represent institution at community events to enhance visibility and reputation.Compliance and Accreditation:Ensure compliance with regulatory requirements and accreditation standards.Prepare documentation for accreditation reviews and evaluations.Lead efforts to maintain institutional accreditation status.

Manage the college IT and Digital• Spearhead IT and digital initiatives in alignment with organizational objectives as a volunteerOversee development, review, and enhancement of academic programs.Monitor curriculum delivery to maintain academic standards and accreditation compliance.Collaborate with departments to identify program expansion opportunities.Student Affairs and Support Services:Enhance student engagement and satisfaction through comprehensive support services.Implement initiatives for student success, retention, and graduation.Address student concerns promptly to foster positive campus environment.Financial and Resource Management:Develop and manage annual budget ensuring fiscal responsibility and resource optimization.Identify revenue generation and cost-saving measures for financial sustainability.Allocate resources effectively to support academic programs and facilities.Community Engagement and Partnerships:Cultivate relationships with local stakeholders, industry partners, and community organizations.Collaborate with partners to develop internship programs and enhance learning opportunities.Represent institution at community events to enhance visibility and reputation.Compliance and Accreditation:Ensure compliance with regulatory requirements and accreditation standards.Prepare documentation for accreditation reviews and evaluations.Lead efforts to maintain institutional accreditation status.

IT and Digital Department Leadership: Managed IT and Digital department, overseeing software, hardware, infrastructure, and telecom, with direct oversight of an 85-member team.Service Delivery: Directed the provision of Software as a Service (SaaS) solutions, digital agency services, and IT support services for clients.Network Operations Center (NOC) and DevOps: Managed NOC and DevOps teams, ensuring efficient operations, high service levels, and continuous deployment improvements.Project Management Office (PMO): Oversaw PMO, successfully managing local and international projects within scope, budget, and timelines.IT Procurement and Vendor Management: Led IT procurement activities, including vendor selection, contract negotiation, and procurement process optimization; managed third-party IT vendors and contract services.Staff Hiring and Training: Directed recruitment and training initiatives, fostering a skilled, motivated IT workforce aligned with organizational goals.IT Operations Management: Planned, organized, and managed IT operations, including project management, infrastructure optimization, and operational strategy.IoT Solution Development: Oversaw development of IoT-based solutions and custom software to enhance operational efficiency and meet client needs.Business Continuity and IT Security: Implemented business continuity strategies for resilience and ensured strong IT security measures to protect assets and data.eLearning Development: Led eLearning initiatives, supporting online education platforms and expanding digital learning solutions.

Cross-Functional IT Team ManagementDirected a diverse IT team spanning multiple functions, facilitating collaboration across departments to ensure alignment with organizational objectives. Fostered a culture of teamwork and innovation, driving efficient project execution and successful service delivery.IT Solutions Design and DevelopmentLed the design and development of customized IT solutions, addressing unique business challenges and enhancing operational efficiency. Managed end-to-end solution lifecycle, from requirements gathering and technical design to deployment, ensuring each solution aligned with industry best practices and client expectations.Comprehensive IT Procurement OversightOversaw IT procurement for both the company and its clients, encompassing vendor evaluation, contract negotiation, and procurement process optimization. Ensured high-quality, cost-effective technology acquisitions, balancing performance and budget requirements to support business operations and enhance service delivery for clients.

IT and Digital Department ManagementLed the IT and Digital department, overseeing comprehensive team management across software, hardware, infrastructure, and telecom to ensure robust and reliable IT operations.Digital Agency Services for High-Profile ClientsDirected digital agency services for prominent clients, including Lever Brother, HP, Bank Alfalah, Mobilink, Zong, and the British Council. Managed websites, mobile apps, and other IT services, delivering impactful digital solutions tailored to each client’s needs.Seasonal Call Center ManagementManaged a seasonal call center for major events, such as the Lux Style Awards, coordinating operations to ensure high service levels and seamless customer support during peak periods.Project Management Office (PMO) OversightSupervised the PMO, ensuring successful project execution for clients by adhering to scope, budget, and timelines. Collaborated with project managers to optimize processes and exceed client expectations.Digital Strategy Development and ImplementationPartnered with cross-functional teams to design and implement digital strategies aligned with client business goals, leveraging industry insights to enhance digital presence and competitiveness.IT Procurement and Vendor ManagementDirected IT procurement activities, including vendor selection, contract negotiation, and optimization of procurement processes, to ensure efficient, cost-effective technology acquisitions that support business goals.Leadership and Team DevelopmentProvided strategic leadership to a diverse team, fostering a collaborative, innovative environment that encourages continuous improvement and professional growth.

• Led the development of a homegrown ERP application, specifically focusing on the manufacturing module, to streamline operations and improve efficiency.• Automated the packing process and goods returns process, reducing manual errors and increasing productivity.• Developed a warehouse application with scanning features to enhance inventory management and tracking accuracy.• Designed, developed, and deployed a Hospital Management System for the group hospital, improving patient care and administrative processes.• Revamped the IT infrastructure of both the factory and head office, ensuring reliability, scalability, and security.• Implemented best practices and standards for IT operations, ensuring compliance with industry regulations and requirements.• Collaborated with cross-functional teams to identify and prioritize IT initiatives aligned with business goals and objectives.• Provided leadership and guidance to IT staff, fostering a culture of innovation, collaboration, and continuous improvement

Comprehensive IT Plan DevelopmentDeveloped and implemented a strategic IT plan to support both manufacturing and wholesale/retail divisions, aligning technology initiatives with business goals for optimized operational efficiency.End-to-End Business AutomationAutomated company operations by designing and deploying an integrated suite of solutions, including ERP, eCommerce, CRM, and SCM systems within the ERP framework, driving seamless workflows across departments.Warehouse and Delivery Management SystemDesigned and implemented a Warehouse and Delivery Management system as part of the ERP, significantly enhancing inventory management, order processing, and logistics efficiency.POS and eCommerce IntegrationIntegrated Point of Sale (POS) systems with the ERP and eCommerce platform to streamline in-store and online sales, providing a unified, customer-friendly experience and improving data accuracy.Customer Service Enhancement through Call CenterEstablished and managed a Call Center to enhance customer support, ensuring efficient handling of inquiries and service delivery across channels.Business Continuity and Disaster RecoveryImplemented Business Continuity Management (BCM) measures, including setting up a hot site to maintain critical operations during disruptions, thereby ensuring resilience and continuity.IT Security Systems DeploymentDeployed robust IT security systems across the company to protect data integrity and system security, supporting a rapid growth in online revenue from $0 to $4 million within three months of project implementation.

• Managed country-wide IT operations, overseeing Bank IT reporting and printing, IT infrastructure, and a 60-seat call center operating 24/7.• Led the setup of 14 branches, including the shifting of a 300-seat head office and the establishment of a 50-seat processing center.• Conducted third-party security reviews for bank card statement printing, ensuring compliance with security standards and regulations.• Played a key role in the core banking application upgrade project, ensuring smooth implementation and minimal disruption to operations.• Led country-wide IT procurement and services management, optimizing vendor relationships and ensuring cost-effective solutions.• Served as the Business Information Risk Officer (BIRO), responsible for assessing and mitigating information security risks across the organization.• Developed and implemented Business Continuity Planning (BCP) and Disaster Recovery Plans (DRP), ensuring business resilience in the event of disruptions.• Oversaw staff hiring and training initiatives, ensuring the development of a skilled and capable IT workforce.

• Established and led the setup of Internet services for the University Hospital from inception to ongoing management, ensuring seamless connectivity and access to online resources.• Managed End-User Computing Services (EUCS) with a team of 32 people, providing technical support and ensuring smooth operation of computer systems and peripherals.• Served as the project coordinator for all in-house developed applications, overseeing their development, implementation, and ongoing support.• Managed disaster recovery planning and implementation for the university, ensuring business continuity in the event of disruptions.• Led IT infrastructure management, including network and server management, to support the university's academic and administrative functions.• Directed the Network Operations Center (NOC) for in-house issues and the hospital call center, ensuring efficient resolution of technical issues and high-quality customer service..

• Managed branch operations for Hyper Technologies, a multiplatform technology solution company offering Windows and Mac-based IT solutions for advertising agencies, printing presses, newspapers, and satellite channels.• Gathered client requirements and translated them into customized IT solutions, ensuring alignment with client needs and expectations.• Led customer application development initiatives, overseeing a team of 35 IT resources including programmers, network engineers, and hardware specialists.• Ensured the successful delivery of IT solutions to clients, meeting quality standards and deadlines.• Collaborated with internal teams and external vendors to implement innovative technology solutions and address client challenges effectively.• Provided technical expertise and support to clients, resolving issues and optimizing system performance.• Managed client relationships, fostering long-term partnerships and driving business growth through exceptional service delivery.

Managed Services Technical Lead•Managed Services Monthly reports (Bandwidth usage, Server patching, Availability, Security incidents)•Systems architecture design (Network Infrastructure, Server Infrastructure)•Helping attain ISO compliance•Responsible for all Project Management related task•Assist Client organization in improving their IT infrastructure