Zeeshan Sadaqat Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Managing cash flow for SEB operations (Service Operations) handling 160 customers across the MEA region.Achieved 100% of the receivables target quarterly and reduction of the DSO/TR by average 20% monthly.Cleared 80% of the old receivables pending from 2017 recovering potential bad dept.Process improvement initiated on the receivables with customer relationship management helped in the receivables portfoliomanagement and resolving customer concerns promptly.Processing due and overdue payments using the 4 stages of pending payments:o 0-30 days, 30-60 days, 60-90 days and 90-120 daysDeveloping customer relationships through consistent strong communication to ensure timely payment of invoices.o Modes of communication used: Email, phone and field visitsActing in compliance with company goals, policies, and procedures as they pertain to Accounts Receivable objectives.Executing comprehensive collection strategies with written communication with customers who are past due.Reviewing at-risk collection accounts with management in a timely manner.Ensuring payments are posted to clients.Completing pre- and post-reconciliation process daily.Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.Reconciling complex accounts that have been escalated from the AR team.Giving approval on temporary or permanent suspension of an account within the policies if required.Preparing and dispatching dunning /legal letters.Managing and posting cash, cheques, online transfers from clients.Negotiating and executing payment plans.Preparing statement of account and addressing them to clients.Close interaction and communication with the sales team for better resolution on TR 120+ invoices and disputes.

Dubai, United Arab Emirates

Meeting and liaising with clients to develop tailor made financial solutions. Closely analyzing sources of income and providing solutions to ensure HSBC collection targets are achieved with ease.Maintaining a concise pipeline of all ongoing customer cases to cultivate positive relationships.Examining each untraced case briefly and reporting any suspicious/possible fraud cases to the compliance and the risk management department for further investigation.Assuring and working to reach the individual and team targets consisting of various strategically required metrics like volume and revenue.Negotiating the best viable financial solutions for all customers to ensure continuity of profitability.Creating trust relationships with all UHNW clients to avoid future delinquencies.Updating and maintaining account status and CRM database for management overviews regularly.

Dubai, United Arab Emirates

Worked on number of Portfolios: Etisalat, MAF, BarclaysGained expertise to work on all buckets.Assisted in management of credit portfolios.Recorded and followed up on all cases.Assisted management in month end reporting.Negotiated disputes, queries and handling of IssuesAssisted as a team leader to all team membersContributed to team effort by accomplishing related results as needed

Dubai, United Arab Emirates

Monitored and rehabilitating delinquent and over-limit accounts.Met targets set on flow and delinquency rates.Acted on collection reports initiated by Supervisor after his review and comments.Handled number of calls/contact (as per department set targets) & followed-up on customer’s commitment to pay.Maintained confidential client records and office files.Sent collection standard letters /SMS/e-mails to uncontactable customers.

Dubai, United Arab Emirates

Provided administrative support to ensure that municipal operations are maintained in an effective, up to date and accurate manner.Maintained confidential client records and office files.Prepared documents & records, handling mails, calls and other materials. Prepared reports and all work related documents.Assisted in any correspondence, research and communication requirements as per arising needs and instruction given.Assisted and set-up promotions and reports as per instruction.Established a complete client-file for each potential client.

Dubai, United Arab Emirates

Handled all the inbound calls related to damaged or default tags.Issued trouble ticket and getting them solved.Managed in-house projects and trainings.Made outbound calls to clients in order to get there problem solved related to the damaged tag or wrong trips.Managed complain log and database.