Zeeshan Shams Email & Phone Number

Melbourne, Victoria, Australia

Our Consulting team works alongside large and mid-sized businesses to develop, support and protect their growth ambitions. With specialists across management consulting, risk and technology, we have the breadth and depth to address current risks and opportunities for Australian businesses.The Management Consulting team works closely with senior industry leaders – embedding ourselves in organisations to create sustainable success and profitability.Our areas of expertise… Show more Our Consulting team works alongside large and mid-sized businesses to develop, support and protect their growth ambitions. With specialists across management consulting, risk and technology, we have the breadth and depth to address current risks and opportunities for Australian businesses.The Management Consulting team works closely with senior industry leaders – embedding ourselves in organisations to create sustainable success and profitability.Our areas of expertise include:• Strategy• Performance Improvement• Human Capital • Project Management & PMO GovernanceEngagements:• Project Manager - Supply Chain Labour Planning Solution (Coles Group)• Project Analyst - Workforce Strategy (Coles Group)• Process Improvement Lead - Organisational Reporting (Department of Environment, Land, Water and Planning - Victorian State Government)• Marketing Project Manager - Collectables and Continuity (Coles Group) Show less

Melbourne, Australia

Engagements:• WFM Subject Matter Expert - Labour Planning Solution (G8 Education)• WFM Lead - Process Improvement (Coles Group)

Williams Landing, Victoria, Australia

> Deliver a standardized WFM solution (KRONOS) across a large retail multi-site operation> Align solution and processes to ensure financial objectives are met> Support business decisions through the preparation of timely and accurate variable forecasts in a high volume retail stores environment, with specific focus on improving the customer experience and maximizing operational efficiencies> Create a meaningful interpretation of data through use of tools (ANAPLAN)… Show more > Deliver a standardized WFM solution (KRONOS) across a large retail multi-site operation> Align solution and processes to ensure financial objectives are met> Support business decisions through the preparation of timely and accurate variable forecasts in a high volume retail stores environment, with specific focus on improving the customer experience and maximizing operational efficiencies> Create a meaningful interpretation of data through use of tools (ANAPLAN), industry experience and logic to frame situations and allow meaningful dialogue and decision making> Provide analysis and recommendations to improve staffing levels and efficiency> Analyze data using web tools (ANAPLAN, AXSIUM OPUS) and other company software (PL/SQL, Power BI, TM1 etc.) and prepare recommendations and reports to drive high-impact process improvement efforts> Create and maintain labour standards (AXSIUM OPUS) to capture store attributes and processes for facilitating accurate labour forecast> Work with State and Regional leaders to ensure adequate staff, contingency plans and workflow monitoring> Prepare daily/weekly/monthly reports and facilitate planning calls> Create holistic forecast for sales volume and determine accurate workforce planning and staffing direction> Conduct training and education of WFM technology solution and business process as required> Labour analysis: payroll data, identifying trends, consideration of future needs Show less

Melbourne, Australia

> Accountable for managing Compliance and Administration functions to required standards ensuring customer and business expectations are met and exceeded at all times> Deliver an outstanding customer experience in store> Ensure all activities are aligned to maximise customer experience and sales> Adapt, modify and interpret procedures and tools> Commit to and participate in relevant compliance programs> Integrate compliance into business practices>… Show more > Accountable for managing Compliance and Administration functions to required standards ensuring customer and business expectations are met and exceeded at all times> Deliver an outstanding customer experience in store> Ensure all activities are aligned to maximise customer experience and sales> Adapt, modify and interpret procedures and tools> Commit to and participate in relevant compliance programs> Integrate compliance into business practices> Manage store controllable expenses and shrinkage within agreed budgets> Responsible for timely and accurate payroll and rostering within the store> Manage and maintain store facilities including repairs and maintenance> Provide coaching and mentoring to drive a sales culture> Manage performance expectations of teams, celebrating individuals and team successes> Coordinate recruitment/selection activities for team positions Show less

Melbourne, Australia

> Accountable for decision making relating to wages, staffing numbers, and the day to day operations of the store, across all levels> Develop strategies to increase sales and reduce costs by working with Department Managers and ensuring a solution based outcome> Provide guidance and implement strategies for key event set-ups based on previous promotions> Chair team and management meetings to promote safety, staff morale, positive culture, shrinkage and upcoming… Show more > Accountable for decision making relating to wages, staffing numbers, and the day to day operations of the store, across all levels> Develop strategies to increase sales and reduce costs by working with Department Managers and ensuring a solution based outcome> Provide guidance and implement strategies for key event set-ups based on previous promotions> Chair team and management meetings to promote safety, staff morale, positive culture, shrinkage and upcoming training> Develop action plans for non-compliance issues identified in internal and external audits Show less

Melbourne, Australia

> Analyse and review profit and loss and balance sheets and have a comprehensive understanding of all store financials> Highly analytical when reviewing and interpreting the profit centre transaction list which includes every financial aspect of the business> Monitor expenses incurred on a month to month basis ensuring purchases are under budget> Review shipment information on stock received and ensure adequate night staff are available for the replenishment of stock… Show more > Analyse and review profit and loss and balance sheets and have a comprehensive understanding of all store financials> Highly analytical when reviewing and interpreting the profit centre transaction list which includes every financial aspect of the business> Monitor expenses incurred on a month to month basis ensuring purchases are under budget> Review shipment information on stock received and ensure adequate night staff are available for the replenishment of stock through the Business Replenishment Manager> Maintain high Workplace, Health & Safety standards at all times according to Government & Industry legislation> Gained experience in store operations when Management were on annual leave> Interpret the business strategy and collaboratively work with the Store Manager on initiatives that support the delivery of store results> Comprehensive understanding of WorkCover and Return to Work legislation> Extensive experience in report writing and documenting action plans to improve workplace efficiencies Show less

Melbourne, Australia

> Lead the Administration team through the empowerment, coaching and development of 6 direct reports and up to 70 indirect reports> Monitor compliance training requirements of all staff across the store and advise the HR Business Centre of the required training to be done> Analyse current store rostering based on past trends and customer demand dependent on the seasonal trends> Monitor and analyse remuneration expenses and review current staffing levels resulting in… Show more > Lead the Administration team through the empowerment, coaching and development of 6 direct reports and up to 70 indirect reports> Monitor compliance training requirements of all staff across the store and advise the HR Business Centre of the required training to be done> Analyse current store rostering based on past trends and customer demand dependent on the seasonal trends> Monitor and analyse remuneration expenses and review current staffing levels resulting in improved workplace efficiencies> Review Cost of Doing Business (CODB) reports and implement strategies to reflect current store budget resulting in continuous improvement Show less

Melbourne, Australia

> Managed the store autonomously from 5pm until close of business> Ensure the store and staff were providing a seamless customer service environment> Resolve staff absences and immediately replace and/or offer overtime to an existing staff member > Lead by example, a team of up to 15 colleagues to ensure store standards were not only met but exceeded> Ensure at the close of business that the store was fully operational for the commencement of the next shift

Melbourne, Australia

> Worked across all departments including but not limited to, registers, store floor, customer service desk and at the entrance> Provide customer service excellence resulting in customer retention> At all times ensure a prompt, professional and welcoming environment where the customer feels valued> Extensive experience in cash handling and EFTPOS processing> Balance the register at the completion of the shift and immediately rectify any discrepancies>… Show more > Worked across all departments including but not limited to, registers, store floor, customer service desk and at the entrance> Provide customer service excellence resulting in customer retention> At all times ensure a prompt, professional and welcoming environment where the customer feels valued> Extensive experience in cash handling and EFTPOS processing> Balance the register at the completion of the shift and immediately rectify any discrepancies> Available to work any day of the week at varying start and finish times within my study timetable and able to cover staff absences at short notice Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business, Accounting

Bachelors Degree on Business Administration (Accounting)

Advanced Diploma, Accounting

Diploma on Business Administration (Accounting)