Zeeshan Shams Email & Phone Number

Melbourne, Victoria, Australia

• Our Consulting team works alongside large and mid-sized businesses to develop, support and protect their growth ambitions. With specialists across management consulting, risk and technology, we have the breadth and.
• Strategy
• Performance Improvement
• Human Capital
• Project Management & PMO GovernanceEngagements:
• Project Manager - Supply Chain Labour Planning Solution (Coles Group)

Melbourne, Australia

• Engagements:
• WFM Subject Matter Expert - Labour Planning Solution (G8 Education)
• WFM Lead - Process Improvement (Coles Group)

Williams Landing, Victoria, Australia

> Deliver a standardized WFM solution (KRONOS) across a large retail multi-site operation> Align solution and processes to ensure financial objectives are met> Support business decisions through the preparation of timely and accurate variable forecasts in a high volume retail stores environment, with specific focus on improving the customer experience and.

Melbourne, Australia

> Accountable for managing Compliance and Administration functions to required standards ensuring customer and business expectations are met and exceeded at all times> Deliver an outstanding customer experience in store> Ensure all activities are aligned to maximise customer experience and sales> Adapt, modify and interpret procedures and tools> Commit to.

Melbourne, Australia

> Accountable for decision making relating to wages, staffing numbers, and the day to day operations of the store, across all levels> Develop strategies to increase sales and reduce costs by working with Department Managers and ensuring a solution based outcome> Provide guidance and implement strategies for key event set-ups based on previous promotions>.

Melbourne, Australia

> Analyse and review profit and loss and balance sheets and have a comprehensive understanding of all store financials> Highly analytical when reviewing and interpreting the profit centre transaction list which includes every financial aspect of the business> Monitor expenses incurred on a month to month basis ensuring purchases are under budget> Review.

Melbourne, Australia

> Lead the Administration team through the empowerment, coaching and development of 6 direct reports and up to 70 indirect reports> Monitor compliance training requirements of all staff across the store and advise the HR Business Centre of the required training to be done> Analyse current store rostering based on past trends and customer demand dependent.

Melbourne, Australia

> Managed the store autonomously from 5pm until close of business> Ensure the store and staff were providing a seamless customer service environment> Resolve staff absences and immediately replace and/or offer overtime to an existing staff member > Lead by example, a team of up to 15 colleagues to ensure store standards were not only met but exceeded>.

Melbourne, Australia

> Worked across all departments including but not limited to, registers, store floor, customer service desk and at the entrance> Provide customer service excellence resulting in customer retention> At all times ensure a prompt, professional and welcoming environment where the customer feels valued> Extensive experience in cash handling and EFTPOS.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business, Accounting

Bachelors Degree on Business Administration (Accounting)

Advanced Diploma, Accounting

Diploma on Business Administration (Accounting)