Zeha Kirana Email & Phone Number

Jakarta Timur, Jakarta Raya, Indonesia

Facilitate the needs of Prakerja participants who purchase training at Cybers Academy (Business Unit of PT. Cybers Academy), with the following task details:• Contacting participants to redeem training vouchers. • Handle and respond to questions and complaints experienced by participants when claiming training, attending training, accessing the LMS, and completing assignments through various communication channels such as telephone, E-mail, and WhatsApp.• Provide effective and efficient solutions to problems faced by participants, using visual (pictures with instructions) and audio visual (video tutorials) media assistance.• Document and record every interaction with participants accurately and in detail.• Coordinate with technical teams, coordinators, and training mentors, to resolve more complex participant issues.• Follow up with participants to ensure that they are able to fully participate in the training, complete tasks as instructed, and receive certificates and intensive training from Prakerja. • Provide appropriate product or service information and assist participants in the process of purchasing their next training class.• Identify opportunities and provide constructive feedback for service improvement.**Successfully assist around 300++ participants to complete the training at Cybers Academy until they received their certificate and intensive training from Prakerja.

• Budgeting : Developing the budget for the next year with deputies from 5 fields.• Agenda Routine : Manage and record the organization's cash flow accurately and transparently.- Agenda Routine : Responsible for the collection and storage of funds and ensuring the use of funds in accordance with the approved budget. - Agenda Routine: Supervise income and expenditure to ensure no financial irregularities occur.• Filing: Store and archive financial documents neatly and systematically (using Gdrive).• Secretarial: Responsible for making PDH and ID cards for members starting from identity data collection, finding vendors, to distributing goods.• BPH & Quarterly Meeting: Compile and present monthly and quarterly financial reports to the head of the organization.• Committee Meeting: Take an active role in financial decision-making and provide strategic recommendations related to the management of organizational funds.• Budget Checking on the LPJ: Processing reimbursement submissions from committee treasurers by checking the completeness of supporting documents and ensuring compliance with applicable procedures.• Treasurer Forum: Provides consultation services for committee treasurers on reimbursement submission procedures and helps resolve problems that may arise during the claim process.• Submission to Bank Indonesia: Coordinate with the supervisor to ensure timely payment of reimbursements.**Successfully managed finances of around 150 million for 1 period, which was used for 23 work programs and agendas with around 50 times of implementation. **Successfully managed finances for 3 major events including Measurement, Leadership Camp and Farewell Party.

1. Internal Relationship Building and Capacity Building• Creating event concepts, rundowns, TOR, rules of procedure and event flyer.• Prepare accommodation, transportation, and equipment.• Administration: invitation letter, participation data collection.• Determining and contacting presenters.2. Organizing Meetings and Deliberations• Making broadcast massage of activities.• Prepare meeting media, attendance, and evaluation.• Serve as moderator.• Coordinating the plotting of work program implementation dates so as not to overlap in the implementation of each other.• Coordinating the collection of progress drafts from each department and all administration needed during meetings or deliberations.• Coordinate with the organizers of the big meeting event committee regarding the preparation to the implementation of the event.3. Additional • Serve as a mediator in resolving internal conflicts, ensuring fair and constructive resolution.• Assist the chairperson in carrying out leadership and day-to-day management of the organization.• Take over responsibility when the chairperson is unable to carry out her duties.Work program achievements• DOP (Discuss Our Project): Discussion activity scientific discussion activities with an all-way system. Successfully implemented twice, raising the issue of “Child free” and “Organization vs MBKM”• Upgrading: Activities to improve the ability and performance of the board in the organization. Successfully implemented twice, raising the material “Leadership” and “Personal Branding”.• Work deliberation: successfully carried out at the beginning of the period.• Coordination meeting: successfully carried out 13x (3 meetings with staff and 10 meetings with departement leaders).• Grand deliberation: successfully carried out at the end of the period.• Additional: Organizing the Iftar agenda, Halal Bihalal, Independent Days Competition and Fun Time (“a day with UKMPR” and “UKMPR outing”).