Warehouse Operations: ⦁ Manage inventory levels to meet demand while minimizing carrying costs. Implement inventory control systems to track andoptimize stock levels.⦁ Streamline warehouse operations, optimize inventory management, and enhance logistics efficiency to ensure customersatisfaction and operational excellence.⦁ Generate and analyze data and reports on KPIs to assess the effectiveness of warehouse and make data-driven decisions.⦁ Foster clear and effective communication channels both within the warehouse team and with other departments in theorganization.⦁ Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization,inventory, gate processes, and shipping methods.Administrative Operations:⦁ Built and integrated ERP systems for the company, specifically Fishbowl Inventory and QuickBooks Enterprise, to streamlineoperations and enhance data accuracy.⦁ Work closely with senior management to align operations with the overall business strategy.⦁ Continuously evaluate and improve operational processes to enhance productivity, reduce waste, and increase efficiency.⦁ Develop and manage budgets for various operational departments. Monitor expenses and revenue to ensure financial goalsare met.⦁ Evaluate and implement technology solutions that can streamline operations, enhance communication, and improve dataanalysis.Project Management:⦁ Manage the logistics of international shipments, working with both the China team and local logistics partners to ensuretimely and cost-effective delivery and healthy inventory level.⦁ Coordinate closely with the China team to manage cross-border projects, ensuring alignment on objectives, timelines, andquality standards.⦁ Monitor project progress, identify potential risks, and implement mitigation strategies in collaboration with the China team.

⦁ Directly managed a 70,000 square foot warehouse, overseeing all aspects of daily operations, including inventory control and logistics.⦁ Lead a team of 18 warehouse members, including those responsible for inbound receiving, outbound shipping, internal inventory transfers, and local deliveries. Ensure effective coordination and performance to meet operational goals.⦁ Forecasted inventory levels and collaborated with suppliers in China to place purchase orders (POs) that maintain optimal stock levels.⦁ Ensure that the warehouse operates at peak efficiency with customer satisfaction the primary goal by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.⦁ Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods.⦁ Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.⦁ Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.⦁ Analyze workflows, staffing needs, and space utilization to develop data-driven strategies for enhancing warehouse efficiency and performance.⦁ Spearhead long-term operational improvements, aligning warehouse processes with company standards to achieve superiorproductivity and service quality.

⦁ Utilized Salesforce, and Microsoft Suites to streamline participant recruitment processes.⦁ Achieved high participant retention by explaining study features and applications effectively.⦁ Established trust with participants through personal connections, improving engagement.⦁ Handled clerical tasks such as call management, database upkeep, and correspondence drafting.⦁ Conducted compelling study presentations, effectively communicating unique features to drive participant enrollment andretention rates.⦁ Facilitated seamless communication by providing real-time Mandarin translations, bridging language gaps and fosteringinclusive research environments.