* Provide customer service for large C-store chains and their retail marketing plan execution.* Maintain the customer's database, create, input, and process detailed orders, and ensure timely and accurate delivery to stores* Upsell products and services such as software, surveys, and industrial design capability.* Coordinate marketing and brand with clients and the company's internal design groups.* Conduct store visits to ensure signs and products are delivered as scheduled.* Project management - planning and implementing large-scale orders, sales, or special projects.* Prepare various reports, including projections, store, and client visit recaps, and monthly order updates. * Processing and expediting monthly and special orders, database maintenance, order accuracy/verification, proofreading, billing, and coordinating art and graphic designs.

* In charge of International relations with VIP customers. * Working closely with the Sourcing Department and customer’s Freight Forwarding to ensure their cargo. * Cargo logistics specialist.* Accounts Payable support.* Project Management.* Project development support.* Product development support.* All Customer Care relations.* Customer Liason for over 400+ LATAM Accounts.

* Responsible for website implementation and maintenance.* Creative designer for all website images and products. Maintain up-to-date in all areas.* Social Media Management.* WordPress and other Web Development Tools.

* Coordination of overall construction, implementation, and activation of the Puerto Rico Bridge Initiative service network (Submarine Cable Facility) - Federal Funded Project.* Responsible for scheduling, work planning, coordinating, and supervising (Construction Crew).* Creation and implementation of service specifications, service level agreements, service monitoring, and management systems.* Regular reporting and documenting to Critical Hub Network management and the PRBI Steering Committee regarding the status of the project.* Establishment of network documentation and operations manual.

* PMO Comptroller & Project Manager: Comptroller and Process Administrator for Telefonica PMO (6 PM's) with Project Management responsibilities over critical projects and special implementations* Successfully established the new Project Management Office for Telefonica (2005)* Established and managed the project documentation system, including the further development of the electronic Project Management Information System (RT & MS Project)* Management of complex projects related to Infrastructure (New Branches, Re-Locations, ATM Facilities, Telco Facilities* Reviewed, validated and keyed all business PCS, Switch Data and Dedicated Sales Orders with established service level agreement (SLA)