Technical Services Engineer (Intern)
Lehi, Utah, United States
Provisioned enterprise systems in preparation for updates, which required a strong knowledge of Linux based system functions such as command line, operations, specifications, and proper testing methods in Linux via the Purity operating system. Tracked customer service cases and updated service software with customers using the Service Now ticketing software.Special Projects/Accomplishments: Completed new hire training and orientation with a demonstrated high level of comprehension and proficiency in 1/3 of the average intern training time. Maintained 100% accuracy with over 100 “FlashArray” staging tickets, which reduced client fulfilment time and increased client satisfaction.