Regulated Canadian Immigration Consultant 
Ashamalla LLP - Markham, ON - October 2020 to Present • Evaluate client needs, independently oversee immigration applications and refugee claims, address a variety of legal issues, and provide guidance and support through sustained client relationships.• Handle communication with clients, government departments, and other institutions, addressing urgent complications and issues in ongoing immigration matters.• Propose and facilitate intricate legal solutions for a diverse range of challenges faced by prospective new Canadians through the analysis and evaluation of various policies and practices.• Maintain client databases to ensure accurate timeline management, detailed guidance, and communication, offering expertise on all immigration policy and process matters.• Supervise student interns and manage junior staff, overseeing client intake and day-to-day office procedures.

Immigration Case Worker 
Niren & Associates - Toronto, ON - July 2019 to September 2020 • Handled case analysis and preparation in all immigration categories;• Facilitated consultation with diverse parties by preparing and presenting legal advice, guidance, and regular reports regarding case strategies and progress;• Assisted clients and legal professionals in all matters of case development, including government correspondence, troubleshooting issues with case strategy, and providing timeline advisories;• Directly managed relationships with repeat clients over multiple employment-based immigration applications;

• Serving clients across all streams of Canadian Immigration with legal consultations on strategy and immigration options, and maintaining correspondence to assist with preparing documents and immigration applications
• Reviewing immigration applications to identify errors, omissions, and potential issues and assisting clients with making necessary corrections • Handling client intake, opening and maintaining client files and handling case-management and organization in a high-volume environment
• Working with Microsoft Office and Adobe products to contribute to legal product development, data management, case management, and performance evaluations
• Communicating with potential clients to promote legal services and secure business
• Coaching clients to use IRCC platforms such as creating Express Entry profiles, and completing application fee payments
• Working within a development team to create software-based immigration legal products and strategy
• Assisting clients by providing information on the use of Visa Application Centres, obtaining police certificates and medical exams, and doing research as necessary to advise on case matters

• Responsible for performing intake of cases, including analysis of case facts, establishment of case strategies, and troubleshooting. • Handled correspondence with various government agencies regarding immigration processing issues and complex legal case matters.• Ensured the development of strong client relationships including conflict resolutions, managing client needs and expectations by regularly communicating the details of immigration procedural issues, with hands-on involvement related to case escalations.• Maintained internal case management and client relationship systems for data integrity and efficiency, to comply with key performance indicators and ensure timely filing of forms and applications.

Assisted immigration lawyers with client intake, case processing, legal research, and administrative support. Developer of extensive immigration policy profiles for use in case strategy, including Express Entry procedures, LMIA procedures, individual provincial (PNP) immigration programs, and processing details across all immigration streams.

Contributing Research Assistant on an ongoing grant project involving primary data collection in the form of elite interviews and surveys, and secondary data analysis in the form of annotated literature reviews. The position also involves outreach to in various sectors connected to the project.

This research project is proceeding in several distinct stages over a number of years. I was involved in the first stage as a Researcher. This research was presented at the 2016 Metropolis Conference in Toronto, where I was a Panel Presenter for Integration Trajectories of Immigrant Families, on March 4, 2016.

Performing data processing, program quality assurance reviews, and content analysis of online products with the Mentoring Partnership and TRIEC Campus.

Sociology Department