Ezequiel Guzman - Lssgb Email & Phone Number

Bountiful, Ut, Us

• Seasoned operations expert collaborating with hotels and resorts to provide tailored advice and solutions to enhance property operations and efficiencies, guest experience, and overall profitability • In my time as an independent consultant, I have worked with the following properties: Talsey ai, Assurance Hospitality, Park City Peaks Hotel and LurraGlobal. More information is detailed below under each company.

• Advised company president of this new management company with 8 hotels and 5 different brands in creating company SOPs tailored towards exceeding revenues. • Implemented operations efficiencies to maximize profitability. • Created an efficient reporting structure. • Set team and individual KPIs and provided regular, actionable feedback. • Worked collaborati

• Led hotel and restaurant team in seasonal assignment through the 2022-2023 Ski Season • Oversaw the implementation of new revenue management system and worked with corporate revenue team to develop a new revenue strategy for the property leading to a record-breaking season • Introduced new guest service training for the all guest-facing associates and worked with department managers to roll out this program in their respective departments.

• Streamlined international office operations to guarantee effective training and support for local distributors • Spearheaded initiatives to fortify relationships with clients and distributors, while also managing the scheduling and execution of Global Meetings across international offices • Pioneered a cutting-edge recognition program to celebrate the achievements of top-performing distributors • Proactively managed stock production and collaborated with manufacturers at various locations to optimize the company's inventory levels.

Lehi, Utah, Us

• Regional oversight of 11 franchised hotels covering a geographical area from Florida to California included brands such as Marriott, Hilton, Hyatt, and IHG • Hired and trained new General Managers to ensure successful operations of assigned hotels • Focused on helping GMs to achieve success in their top three areas of responsibility (financial flow-thru, guest satisfaction, and building company culture) • Regularly traveled to properties to conduct personal review of assets and to measure team performance • Provided financial and operational oversight of all 11 hotels within my assigned region and prepared monthly performance reports for property owners • Oversaw the opening of The Advenire Hotel, an Autograph Collection Hotel, located in St George, Utah.

• Promoted to oversee successful operation of a 175-room downtown market hotel with $9M yearly budget • Restructured a non-functional Banquet and Restaurant operations bringing F&B department revenues from $750K/year to over $1.2M/year • Implemented operational strategies and effectively built customer and employee loyalty. • Managed operating efforts to maximize hotel profits & achieving a 83% GOP flow-through.

• Assigned to oversee a $10 million dollar renovation and rebranding of a 292-room full-service independent hotel into a 193-room Courtyard by Marriott with 17,000 sq ft of meeting space and a restaurant • Collaborated with general contractor and superintendent over the renovation to organize construction efforts with hotel operations • Reestablished banquet and catering services of hotel's meeting space • Worked along with Director of Sales to reestablish Marriott brand in Ogden market and ensure a quick ramp-up of hotel.

Orem, Ut, Us

• As opening General Manager of TownePlace Suites Orem-Provo, I Worked closely with the property owners and construction company to oversee the opening of the hotel • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures. • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. • Recognized as Opening Hotel of the Year (2010).

Bethesda, Md, Us

Directed managers of Front Office, Activities and Gift Shop departments in fulfillment of budgets, resort operations and guest satisfaction.

Orlando, Fl, Us

• Responsible for 22 independent broker offices located throughout Latin America providing strategic direction to deliver service to more than 20,000 owners • Oversaw a team of 40 customer service call-center associates which provided service to offices and owners in Latin America • Enhanced operational efficiency by establishing new procedures to streamline operations and reduced over $400K in yearly cost • Hired in-country brokers and negotiated yearly contracts with each office.

Bethesda, Md, Us

Managed a group of 34 associates at this 515 room downtown hotel. Achieved outstanding collaboration between various departments by promoting communication and cooperation. Established on going training processes to allow associates to achieve the highest guest services levels.

Bethesda, Md, Us

Part of a team of 6 Front Desk Managers at this 1033 room convention hotel. Acted as Manger-on-Duty during evening shifts to assist in all guest related issues. Ran all daily operations of the front desk.

Bethesda, Md, Us

Recruited into Marriott International Management Training Program. Involved in the Housekeeping department where we directed a group of over 110 associates focused on the cleanliness and safety of the hotel.

Sundance, Ut, Us

Sought out the opportunity to experience multiple aspects of the Food and Beverage environment holding every position at the restaurant from Busser to Assistant Manager. Oversaw a staff of 12 associates as Deli Assistant Manager, developing schedules, controlling inventory, overseeing training and managing daily shifts.

Lean Six Sigma Green Belt, Lean Six Sigma

Bachelor'S Degree, Hospitality Management