Zhi (Zeke) Chen Email & Phone Number

Toronto, Ontario, Canada

My responsibility is:• Focus on SCCM and Intune automation, device configuration/restrictions,application/package deployment, content distribution, and troubleshooting.• Oversee support and configuration of device and application policy management.• Administer the Autopilot process, including understanding the Enrollment Status Page (ESP),device joining, and Intune Enrollment.• Utilize SCCM and Intune software update groups to maintain Windows 10/11 workstations.• Identify and resolve system problems with both immediate workarounds and long-termsolutions.• Respond to Azure DevOps support requests for the MDM Team.• Provide leadership and guidance to junior team members.• Communicate effectively with various individuals and work well in both small and large teamenvironments.• Lead initiatives for multiple stakeholders and spearhead enterprise-wide programs, withresearch expertise.• Participate in team or individual projects as requested.

Toronto, Ontario, Canada

Client Premium Support Services Deliver high-touch white glove support services to our senior leadership team, with a focus on quick one-time resolution Build training materials and documentation that are easy to follow and provide guidance to executives as an alternative to on-site support Track, evaluate and report on incidents, specifically top call drivers and areas of improvement Develop briefing materials to lead detailed technical discussions to ensure our customer’s needs are met Offer guidance and Tier 3 support for service desk and PC analysts to ensure they have appropriate solutions to address employee technology requirements: support team with escalations where necessary Provide technical troubleshooting within Window 7/10 OS environment Modern Computing and Device Management Work closely with project teams to implement project initiatives – currently including, but not limited to: Office 365, Windows 10, MacOS and Microsoft Intune Participate in continuous improvement efforts, such as suggesting, researching, testing, and implementing technologies to increase productivity in the end user computing space Use best practice guidelines to ensure compliance and security, whilst providing an effortless computing experience Responsible for system administration tasks including system configuration management, enterprise software build, packaging, and deployment (OS installations, security updates, system patching) End User Adoption and Training Partner with the deployment team to ensure adoption of Windows 10 and Office 365 is a success with a strong emphasis on customer satisfaction Develop a training plan as a baseline for end using adoption, report on success criteria and provide feedback for improvement and/or areas of success Remediate security vulnerabilities and install anti-virus, anti-spam, and security protocols

Toronto, Ontario, Canada

Technology consultant of a group of dedicated professionals supporting several large accounts.SME Design/Implement/Troubleshoot on premise and cloud solutions usingAzure/SCCM/Intune/Azure/Office365Implement and maintain MDM/MAM policiesIntune SME and support of multiple large accounts. Enrolling/Troubleshooting/Design/Maintenance of Configuration/Compliance Policies across multiple platforms (iOS, Android, macOS, Windows 10)Implement Autopilot (both Azure AD registered and Hybrid Azure AD joined) andTroubleshoot Complex scenarios across a wide range of Microsoft technologyDevelop support materials for teams that will be supporting the solutionInteract directly with clients and stakeholders to understand their needs and goalsManaging a hybrid Active Directory environment.Creating/modifying GPO to push out changes to users & computers in accordance with the client demands.Making changes to DHCP & DNS to comply with customer needs.Creating/modifying PowerShell scripts to automate tasks.Ensuring that the on-premises environment is correctly synced to the cloud via Azure AD Connect.Managing a large number of mobile devices via Microsoft Intune:Creating application packages and deploying them to Android/iOS devices.

Provide Business solution with the latest solutions.Software configuration, Hardware installation, Technical supportSpecialize in Virtualization