It Support Specialist
Current- Permanent IT support and maintenance for hardware, software, and network issues- Assisting users with tech-related problems through various platforms, including email, chat, phone, and ticketing systems- End-to-end technical support, from issue identification to resolution- Performing system diagnostics and troubleshooting for potential system enhancements- Arranging and conducting technical consultations with internal teams and external partners- Creating detailed… Show more - Permanent IT support and maintenance for hardware, software, and network issues- Assisting users with tech-related problems through various platforms, including email, chat, phone, and ticketing systems- End-to-end technical support, from issue identification to resolution- Performing system diagnostics and troubleshooting for potential system enhancements- Arranging and conducting technical consultations with internal teams and external partners- Creating detailed documentation and knowledge base articles with clear visuals for user guidance- Engaging with users via multiple communication channels to offer timely IT assistance Show less