Yolanda Zelaya Email & Phone Number

53702 Generations Dr. South Bend, In 46635

Tampa/St. Petersburg, Florida Area

Supervised 15-20 support technicians, directly managing team's complex technical and regulatory issues,. Served as a liaison between customers, payers and clearing houses in all 50 states.Resolved data submission and discrepancy issues, ensuring process compliance and increased customer revenue.Acknowledged as the department's go-to expert on complex data discrepancy issues and industry's ever-changing compliance landscape. Diagnosed all escalated HIPAA and EDI issues across departments.Identified and implemented call avoidance strategies and documented best practice procedures which aided entry-level support technicians to improve quality of service and closure efficiency.Prepared, updated and maintained clients' electronic software formats from ANSI 4010 to ANSI 5010 in compliance with federal mandated requirements for electronic billing.Trained clients and co-workers on EDI enrollment, industry changes, software upgrades and new billing procedures.

Red Bank, New Jersey

Account coordinator and implementation / support specialist for healthcare providers and medical facilities.Primary liaison with Emdeon clearing house and with insurance plans such as Medicare and Medicaid to resolve billing issues as well as claims and remittance disputes.Handled advanced support calls involving usability, data discrepancy and claims transmission issues.Trained physicians and medical staff on Medical Manager billing software applications, including electronic claims and statements, electronic eligibility, credit cards payments and electronic remittance modules.

New York, New York

Trained and delivered high quality product training on-site and in a classroom environment using approved training curriculum and presentation tools.Developed client conversion timelines and training plans based on team availabilty and sales order which set the client project expectation for team utilization time to complete all phases of product go-live within 90 days.Coordinated and resolved problems related to system implementation for clients.

Coursera Certificate Earned On March 30, 2017, Hi-Five: Health Informatics For Innovation, Value & Enrichment (Clinical Perspective)

Bachelor Of Arts (B.A.), Economics

Certificate In Systems Analysis