Zelda Botes Email & Phone Number

Pretoria, Gp, Za

Pretoria Area, South Africa

I am responsible for ensuring that all project objectives are planned, initiated and executed - on time, on budget and with all risks and/ or issues mitigated with quick resolution. An attention to detail, and a meticulously outlined plan for project deployments are critical requirements in my role. I ensure that STEM is able to meet its project commitments with stakeholders - nationally and regionally as required. I assist with the recruitment, training and development of our project managers and encourage continuous professional development of the team. STEM leverages its strengths in the people it employs, and trusts them to treat each customer as their own. There is a personal touch that happens when this is the approach. We are a company that believes in innovation, of bringing world class connectivity solutions to the market and delivering an exceptional customer experience - these are the cornerstones of our business. We have a history of firsts - first to launch broadband in the country; the first to deliver high capacity broadband and enterprise fiber, at affordable prices and backed by comprehensive service level agreements (SLA`s). We believe that our legacy sets us apart - we have built our network organically over the last 18 years, investing not through business loans or shareholders. We are a privately owned company with many of our founders still actively involved in our business and in the technological innovation that we bring to the local market place. We run a lean, agile organisation that is backed by some of the best business and technology minds in the industry.We have longstanding clients who have been a significant part of our success, and our approach and commitment to customer service excellence is a core part of our client retention.

Pretoria Area, South Africa

I am responsible for ensuring that all project objectives are planned, initiated and executed - on time, on budget and with all risks and/ or issues mitigated with quick resolution. An attention to detail, and a meticulously outlined plan for project deployments are critical requirements in my role. I ensure that STEM is able to meet its project commitments with stakeholders - nationally and regionally as required. I assist with the recruitment, training and development of our project managers and encourage continuous professional development of the team. STEM leverages its strengths in the people it employs, and trusts them to treat each customer as their own. There is a personal touch that happens when this is the approach. We are a company that believes in innovation, of bringing world class connectivity solutions to the market and delivering an exceptional customer experience - these are the cornerstones of our business. We have a history of firsts - first to launch broadband in the country; the first to deliver high capacity broadband and enterprise fiber, at affordable prices and backed by comprehensive service level agreements (SLA`s). We believe that our legacy sets us apart - we have built our network organically over the last 18 years, investing not through business loans or shareholders. We are a privately owned company with many of our founders still actively involved in our business and in the technological innovation that we bring to the local market place. We run a lean, agile organisation that is backed by some of the best business and technology minds in the industry.We have longstanding clients who have been a significant part of our success, and our approach and commitment to customer service excellence is a core part of our client retention.

Johannesburg Area, South Africa

Responsible for developing long-term relationships with our assigned customers.Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.Operate as the lead point of contact for any and all matters specific to our customersBuild and maintain strong, long-lasting customer relationshipsDevelop a trusted advisor relationshipEnsure the timely and successful delivery of our solutions according to customer needs and objectives.Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.Assist with high severity requests or issue escalations as needed.

Bloemfontein Area, South Africa

• Call center Manager / Operations Manager • Receiving calls and identifying the customer in accordance to standard customer service quality templates• Determining the customer's exact request and analyzing the customer request in accordance to the different Customer Services Categories.• Logging a customer's request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested.• Updating the applicable systems to activate the customer's request while ensuring customer details are up to date.• Handling service related interactions according to processes. • Trigger appropriate process to ensure sales & marketing, customer service, Account Operations and Engineering (process partner's) processes and value chains to ensure delivery of appropriate service.• Keeping the customer informed / updated telephonically or by other means and providing advice to customers on Hymax related services.• Closing the interaction when all necessary actions have been completed• Handling complaints/disputes of customers• Handling office activities (Technical Dispatch, & Follow-ups) by:• Assigning technical requests as technical work orders to the correct work groups and work locations.• Organizing technical work orders by prioritizing per work order.• Assigning the technical work orders.• Analyzing, investigating and resolving the technical work order.

Project Management, Project Management

Honors, Communication And Media Studies